Which of the following statements, about selecting the appropriate communication channels for a change initiative, are true?
If the aim is to achieve active engagement, then rich communication is essential.
Leaner channels are suitable where there is little chance of misinterpretation.
Statement 1: Correct. Rich communication channels, such as face-to-face conversations or video calls, are necessary for active engagement as they allow for two-way interaction and emotional connection.
Statement 2: Correct. Leaner channels, like emails or memos, are appropriate when the message is straightforward and unlikely to be misinterpreted.
Key AgilePM Concepts Referenced:
Effective Communication Channels: AgilePM Handbook, Chapter 4, Section 4.3.
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