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All of the following techniques would enhance the level of customer service EXCEPT:
Suggested Answer: D
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17 comments · newest first
NE
Nettie
11 months ago
Not sure training management is relevant to customer service.
NU
Nu
11 months ago
Wait, why would payroll procedures not help?
RE
Reena
11 months ago
Automated tools can be a hassle sometimes.
MA
Malcolm
11 months ago
I think training management is key too.
JI
Jillian
11 months ago
More staff definitely helps!
AL
Alexis
12 months ago
I’m a bit confused about automated call processing tools. They can help, but I wonder if they really enhance the personal touch in customer service.
DE
Deeanna
12 months ago
I'm leaning towards option D being the correct answer since training management on payroll doesn't seem directly related to customer service.
YU
Yuki
12 months ago
I remember a practice question where we discussed the importance of clear communication, so I feel like publishing procedures might actually help.
EL
Ellsworth
1 year ago
I think adding more customer service personnel would definitely enhance service, but I'm not sure about the training on pay calculation.
OR
Oren
1 year ago
I feel pretty confident that the answer is C. Automated tools can actually reduce the personal touch and quality of customer service, compared to having more staff available to assist customers directly. The other options all seem like they would improve service in some way.
JO
Joni
1 year ago
Okay, let me see here. Adding more customer service personnel (A) and publishing procedures/directories (B) seem like they would enhance service. Automated tools (C) could go either way. And training management (D) seems like it might not directly impact the customer experience. I'm going to go with C as the exception.
EM
Emilio
1 year ago
Hmm, I'm a little unsure about this one. I'm trying to think through the different options and what would actually enhance customer service. I'm leaning towards D, but I want to double-check my reasoning.
NO
Nohemi
1 year ago
This one seems pretty straightforward. I think the answer is C - utilizing automated call processing tools, since that would actually reduce the level of customer service.
KA
Karan
1 year ago
Hmm, this looks like a tricky one. I'll need to think through the different TDD uplink and downlink configurations carefully.
VI
Vivienne
1 year ago
Okay, I know YARN is responsible for managing the resources in a Hadoop cluster, so the answer is likely one of the options provided. I'll eliminate the ones that don't seem right.
NA
Nadine
1 year ago
The mean is the central tendency of the distribution, so it's not about aggression or sample size quarters. I think the key is that it's the average, so I'll select A.
LE
Leah
1 year ago
I recall we discussed how they need to meet legal requirements, but I can't remember if they're also used for internal decision making.