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APA CPP-Remote Exam - Topic 1 Question 37 Discussion

All of the following techniques would enhance the level of customer service EXCEPT:
D) training company management on pay calculation and tax withholding rules
A) adding more customer service personnel
B) publishing payroll customer service procedures, calendars, and directories
C) utilizing automated call processing tools to take and process caller inquiries

APA CPP-Remote Exam - Topic 1 Question 37 Discussion

Actual exam question for APA's CPP-Remote exam
Question #: 37
Topic #: 1
[All CPP-Remote Questions]

All of the following techniques would enhance the level of customer service EXCEPT:

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Suggested Answer: D

by Arthur at Dec 24, 2023, 11:57 AM

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Nettie
8 months ago
Not sure training management is relevant to customer service.
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Nu
8 months ago
Wait, why would payroll procedures not help?
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Reena
8 months ago
Automated tools can be a hassle sometimes.
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Malcolm
8 months ago
I think training management is key too.
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Jillian
8 months ago
More staff definitely helps!
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Alexis
9 months ago
I’m a bit confused about automated call processing tools. They can help, but I wonder if they really enhance the personal touch in customer service.
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Deeanna
9 months ago
I'm leaning towards option D being the correct answer since training management on payroll doesn't seem directly related to customer service.
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Yuki
9 months ago
I remember a practice question where we discussed the importance of clear communication, so I feel like publishing procedures might actually help.
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Ellsworth
9 months ago
I think adding more customer service personnel would definitely enhance service, but I'm not sure about the training on pay calculation.
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Oren
9 months ago
I feel pretty confident that the answer is C. Automated tools can actually reduce the personal touch and quality of customer service, compared to having more staff available to assist customers directly. The other options all seem like they would improve service in some way.
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Joni
9 months ago
Okay, let me see here. Adding more customer service personnel (A) and publishing procedures/directories (B) seem like they would enhance service. Automated tools (C) could go either way. And training management (D) seems like it might not directly impact the customer experience. I'm going to go with C as the exception.
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Emilio
9 months ago
Hmm, I'm a little unsure about this one. I'm trying to think through the different options and what would actually enhance customer service. I'm leaning towards D, but I want to double-check my reasoning.
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Nohemi
9 months ago
This one seems pretty straightforward. I think the answer is C - utilizing automated call processing tools, since that would actually reduce the level of customer service.
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Karan
9 months ago
Hmm, this looks like a tricky one. I'll need to think through the different TDD uplink and downlink configurations carefully.
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Vivienne
9 months ago
Okay, I know YARN is responsible for managing the resources in a Hadoop cluster, so the answer is likely one of the options provided. I'll eliminate the ones that don't seem right.
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Nadine
9 months ago
The mean is the central tendency of the distribution, so it's not about aggression or sample size quarters. I think the key is that it's the average, so I'll select A.
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Leah
10 months ago
I recall we discussed how they need to meet legal requirements, but I can't remember if they're also used for internal decision making.
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