Okay, I've got it now. Option C is the right answer - the agent is automatically placed in After Call Work and the system sets them to Available when the timeout is reached, but they can't manually set themselves to Available early.
This seems like a straightforward question about how agents are linked to activities in the system. I think I have a good understanding of the different options, so I'll carefully review each one.
Okay, I think I've got this. Creating a Cloud VPN connection and a Cloud Router, then applying new IP addresses, seems like the best way to avoid any routing conflicts. Option A looks like the way to go.
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