To measure performance for quality management, health plans collect and analyze three types of data: financial data, clinical data, and customer satisfaction dat
a. The following statement(s) can correctly be made about the sources of clinical data:
Patient surveys are the most widely used source of disease-specific clinical information
Outcomes research studies sponsored by academic institutions and professional organizations have limited usefulness for particular health plans or individual providers
The SF-36 and the HSQ-39 (Health Status Questionnaire) surveys address both physical and mental health status
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