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At a company communications event, several employees were awarded certificates for their roles in improving customer service. Later, their manager noticed some of the certificates in the trash bin. Which essential element for success did the manager miss?
Suggested Answer: B
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35 comments · newest first
DA
Daniel
11 months ago
I thought certificates were a big deal, guess not!
AL
Alecia
11 months ago
Definitely should link rewards to performance!
CI
Ciara
11 months ago
Wait, why would anyone throw those away?
MA
Ma
12 months ago
Totally agree, meaningful rewards matter!
CH
Chantay
12 months ago
Sounds like they didn't pick the right rewards.
PE
Pete
1 year ago
I don't recall measurement accuracy being a big focus in our discussions. Maybe it’s about making sure the right metrics are used?
JE
Jerlene
1 year ago
I wonder if rewarding group accomplishments is the issue here. It seems like teamwork is often overlooked in these scenarios.
RO
Rosendo
1 year ago
I'm not entirely sure, but I feel like linking rewards to performance evaluations could be key. There was a practice question about that, right?
KA
Kanisha
1 year ago
I think the manager might have missed employing meaningful rewards. I remember studying how important it is for rewards to actually resonate with employees.
ER
Ernest
1 year ago
Ugh, these reward system questions can be so tricky. I'm going to carefully read through the options and try to figure out what the manager missed.
FR
Francene
1 year ago
I've got a good feeling about this one. I think the answer is B - the manager needs to make sure the rewards are meaningful and actually matter to the employees.
TY
Tyra
1 year ago
I'm a bit confused - is the issue that the employees didn't value the certificates? Or that the manager didn't link the rewards to their actual performance?
GE
Gearldine
1 year ago
Okay, let's see. The key here seems to be making sure the rewards are meaningful and actually motivate the employees.
VA
Valda
1 year ago
Hmm, this seems like a tricky one. I'll need to think carefully about the different elements of a successful reward system.
EF
Effie
2 years ago
Oh man, can you imagine the look on the manager's face when they saw those certificates in the trash? Talk about a morale-killer. They should have just handed out free donuts or something instead.
ST
Stephane
2 years ago
B) Employ meaningful rewards
TA
Tanja
2 years ago
C) Reward group or team accomplishments
HE
Helaine
2 years ago
A) Link rewards to the performance evaluation
MA
Marti
2 years ago
You know, if they had rewarded the whole team instead of just individuals, maybe the employees would have actually cared about those certificates. Teamwork is where it's at, am I right?
TA
Tabetha
2 years ago
C) Reward group or team accomplishments
RI
Rima
2 years ago
B) Employ meaningful rewards
CR
Crista
2 years ago
A) Link rewards to the performance evaluation
MI
Mitsue
2 years ago
Hah, I bet the manager forgot to even check if the measurement of their customer service improvements was accurate. They probably just handed out the awards based on hearsay.
RO
Roselle
2 years ago
D) Make sure that measurement is accurate
AR
Ardella
2 years ago
B) Employ meaningful rewards
CA
Carla
2 years ago
C) Reward group or team accomplishments
EL
Ellsworth
2 years ago
A) Link rewards to the performance evaluation
TE
Tegan
2 years ago
Dude, the answer is obviously B. Meaningful rewards are the key to keeping employees engaged and motivated. Those certificates were probably just a formality.
JO
Josephine
2 years ago
Oh come on, how hard is it to understand that the manager should have made sure the rewards were actually meaningful to the employees? Clearly, they just tossed the certificates in the trash, so there was no real impact.
HA
Hassie
2 years ago
Employee 3: I agree, it's important to have rewards that actually matter to us.
LE
Leana
2 years ago
Employee 2: Yeah, that would have made the certificates more meaningful to us.
HY
Hyman
2 years ago
Employee 1: Maybe the manager should have linked the rewards to our performance evaluations.
JA
Jade
2 years ago
I believe rewarding group or team accomplishments is crucial for motivation.
DO
Dortha
2 years ago
I agree with Rodrigo, meaningful rewards are important for success.
RO
Rodrigo
2 years ago
I think the manager missed linking rewards to performance evaluation.