Company A and Company B are in the same tenant and are intercompany affiliates. Company A created a customer invoice to record the direct sale of services to Company B. The customer invoice completed successfully, but the corresponding supplier invoice for Company B is in error status.
How will you fix this issue?
Comprehensive and Detailed 150 to 250 words of Explanation From Workday Record-to-Report/Course Guide/topics:
A direct intercompany customer invoice created by Company A can generate the corresponding supplier-side document for Company B only when the legal entities are correctly represented as customer and supplier business objects. If Company B's associated supplier object is unapproved, Workday cannot complete the supplier invoice even though the originating customer invoice has successfully completed. The supplier invoice therefore enters error status until the supplier setup is approved and valid for use.
Automatic intercompany receipt settings relate to settlement and receipt generation after an intercompany obligation is paid; they do not control whether the supplier invoice is initially generated from the approved customer invoice. Manual payment-type selections likewise affect settlement configuration rather than supplier-document creation. Because the intercompany transaction already initiated successfully, the relationship and invoice-generation service are substantially in place. The failed downstream document points directly to the status of Company B's supplier representation. The administrator should approve or correct the associated supplier object, confirm its company mapping and required item or category relationships, and then resume or reprocess the supplier invoice event. This preserves the linked direct-intercompany document chain and ensures that Company A's receivable and revenue are matched by Company B's payable and expense.
Official Workday reference: Workday - Setup Considerations: Direct Intercompany Activities; topics: direct intercompany invoices and companies maintained as customers or suppliers.
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As the accountant of your organization, you notice there are operational journals posted with missing or incorrect worktags. The corresponding fiscal period is now closed.
How can you fix the accounting?
Comprehensive and Detailed 150 to 250 words of Explanation From Workday Record-to-Report/Course Guide/topics:
The operational journals are already posted, and the fiscal period is closed. Workday preserves the source-document and journal audit trail, so the accountant should not attempt to edit posted operational journal lines directly. The controlled correction is for the Accounting Manager to change the applicable ledger period status to Adjustments Only and then create adjusting accounting journals that correct the missing or incorrect worktags.
Adjustments Only permits authorized adjustment activity while continuing to prevent normal operational posting into the closed period. Posting the correction only in the next period would leave the original period's dimensional reporting inaccurate and could distort certified or published balances. Fix Operational Journals with Errors applies to operational journals that remain in error; it does not rewrite journals that have already posted with valid ledger accounts but incorrect worktags. Fully reopening the period and unposting every affected operational journal is unnecessarily disruptive and can break the relationship between the source transactions and their accounting. A targeted adjustment provides the appropriate control, period accuracy, and audit evidence. After the correcting journals are approved and posted, the Accounting Manager can return the ledger period to the required closed status.
Official Workday reference: Workday Education - Accounting Journals; topics: closed periods, adjustments-only status, and correcting journals.
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After an acquisition, a new legal entity needs to be set up.
What should you create?
Comprehensive and Detailed 150 to 250 words of Explanation From Workday Record-to-Report/Course Guide/topics:
A newly acquired legal entity that will maintain its own statutory books must be represented in Workday as a Company organization. Company is the financial organization type that owns accounting transactions, ledgers, fiscal schedules, currencies, account sets, bank accounts, tax registrations, and financial reporting responsibility. It supplies the legal-entity boundary required for transaction processing and statutory reporting.
A cost center represents managerial responsibility or an area in which costs are accumulated; it does not create a separate legal accounting entity. Worktags can classify transactions and support reporting, but they do not own a ledger or replace the Company organization. A reorganization is used to change relationships or assignments among existing organizations and is not the prerequisite for establishing the acquired legal entity. After creating the Company, administrators assign its accounting details, establish the actuals ledger and periods, configure security roles, and connect it to the appropriate company hierarchy for consolidated reporting. The company may then participate in intercompany profiles, settlements, translations, and consolidations. Creating a Company organization is therefore the first structural action that correctly represents the acquisition in Workday's Foundational Data Model and establishes the boundary within which the new entity's financial transactions will be recorded.
Official Workday reference: Workday Education - Financial Accounting Setup; topics: company organization and legal-entity financial accounting setup.
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Company A provides IT services to Company
B At the end of the month, Company A needs to bill Company B.
How will they do so?
Comprehensive and Detailed 150 to 250 words of Explanation From Workday Record-to-Report/Course Guide/topics:
Company A is the service provider and must bill Company B, the receiving affiliate. Company A therefore creates a direct intercompany customer invoice naming Company B as the affiliated customer. The invoice records Company A's revenue and intercompany receivable and can generate or support the linked supplier invoice in Company B, which records the corresponding expense and intercompany payable.
Company B should not create a vendor invoice for Company A as the initiating billing document because the seller is responsible for issuing the customer invoice. A Company B intercompany invoice for Company A reverses the stated commercial direction. An external customer invoice would treat Company B as an ordinary outside customer and would not invoke Workday's direct-intercompany controls, linked documents, affiliate identification, or settlement processing. Before processing, the companies must be mapped as customers and suppliers, the intercompany profile must allow the relationship, and sales items or revenue categories must map appropriately to purchase items or spend categories. Affiliate worktags should also be present for reconciliation and elimination. Accordingly, Company A creates a direct intercompany customer invoice to bill Company B.
Official Workday reference: Workday - Setup Considerations: Direct Intercompany Activities; topics: direct intercompany customer invoices and linked supplier invoices.
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Refer to the following scenario to answer the question below.
A company rents multiple office buildings around the country, and books rent expense for all buildings to the same ledger account and cost center. Multiple cost centers use office space in each building. The company wants to allocate costs from ledger account 6100: Facilities and cost center 34000: Facilities to cost centers 71000, 72000, and 73000, based on the square footage of those three cost centers.
When configuring the target for your allocation definition, which section should you map the cost centers from?
Comprehensive and Detailed 150 to 250 words of Explanation From Workday Record-to-Report/Course Guide/topics:
The target cost center worktag should be mapped from the Basis section because the basis contains the dimensions and statistical values that determine how the allocation is distributed. In this scenario, cost centers 71000, 72000, and 73000 are the basis dimensions, and their respective square-footage statistics determine each cost center's pro-rata share.
The Source section identifies the amount being allocated: activity in ledger account 6100: Facilities associated with cost center 34000: Facilities. Mapping the target cost center from Source would preserve cost center 34000 on the allocated lines, which would defeat the requirement to distribute the expense to the consuming cost centers.
Within the Target component, Workday permits worktag values to be obtained from Source, Basis, or User Specified configuration. Selecting Basis causes each generated target line to inherit the cost center associated with the square-footage value used in that line's allocation calculation. The Offset component then relieves the originating facilities cost pool and normally retains the source-company and source-worktag context.
Accordingly, Basis is both the calculation driver and the correct mapping source for the receiving cost centers.
Official Workday reference: Workday Education - Allocations; topics: Allocation Definition: Basis, Allocation Definition: Target, Worktag Mapping, and Pro-Rata.
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