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The Open Group OGA-032 Exam - Topic 10 Question 6 Discussion
Topic #: 10
Please read this scenario prior to answering the question
The ArchiSurance Mobile consumer solution is used for selling and renewing insurance products, providing customer service, enabling accurate and convenient home recordkeeping, and capturing and processing claims. The solution consists of
three applications. The Consultant application lets customers review their existing coverage, and update it based on common life events, such as getting a new car, moving into a new home, or having a family member move in or out. If necessary,
they can speak or chat with a customer service representative. The Home Manager application helps customers photograph and catalogue their valuable possessions in order to support the filing of accurate claims in case of loss or damage. The
Claim Manager application enables customers to quickly file a claim for loss or damage to an insured auto, home or possession. It enables customers to describe the incident by referencing information captured with the Consultant and the Home
Manager applications. In addition, it allows the customer to add photographs, audio, video and text to support a claim, submit the claim, and monitor its progress.
The ArchiSurance Mobile applications rely on a number of application services hosted by ArchiSurance. The first is an Auto Identification and Description (AID) service that the Consultant application uses to validate and complete auto information
entered by customers. The second service, Home Identification and Description (HID) performs the same function for home information, and is used by the Home Manager application. The Consultant application also uses the Virtual Agent
service to guide customers as they select coverage options, the Payment Processor service to arrange premium payments, and the Coverage Activator service to generate policies and put them in force.
ArchiSurance Mobile also relies on a number of technology services. The Home Manager application uses a Multimedia Repository service to store and retrieve information about insured homes. The Claim Manager application also uses this
service for claim information entered by customers. All three ArchiSurance Mobile applications use a Personal Security service to register and authenticate customers, and to manage their profiles.
Each application service is realized by an application component with the same name. Each technology service is realized by a system software environment, having the same name. ArchiSurance hosts both the application components and
system software environments in a virtualized server pool within its data center. Each service has its own virtual server. Each virtual server is connected to a data center network (DCN) which in turn connects to a commercial wide area network
(WAN).
Refer to the Scenario
You have been asked to show the applications that make up the ArchiSurance Mobile solution and the technology that supports these applications.
Which of the following answers provides the best description? Note that it is not necessary to model the networks.
A.
B.
C.
D.
In this scenario, the focus is on modeling the ArchiSurance Mobile solution, showing the applications that make up this solution and the technology infrastructure that supports them. This includes applications, application services, and the system software environments (technology services) upon which the applications rely.
Key ArchiMate 3.2 Concepts Applied:
Application Components and Services:
Consultant Application: This allows customers to review, update coverage, and speak with customer service representatives. It uses the following application services:
Auto Identification and Description (AID) for validating auto information.
Virtual Agent for helping customers select options.
Payment Processor to arrange payments.
Coverage Activator to generate and activate policies.
Home Manager Application: This allows customers to catalogue possessions and use the Home Identification and Description (HID) service to validate home information.
Claim Manager Application: Enables filing of claims, referencing data from the Consultant and Home Manager applications and storing information (such as photos, videos) via the Multimedia Repository.
Technology Services:
Personal Security Service: Used for customer registration, authentication, and profile management across all three applications.
Multimedia Repository Service: Used to store and retrieve information related to home possessions and claim details, supporting both the Home Manager and Claim Manager applications.
Technology Infrastructure:
Each application component (Consultant, Home Manager, Claim Manager) is hosted on its own virtual server within a virtualized server pool.
Each technology service is realized by a corresponding system software environment (e.g., Multimedia Repository, Personal Security), each with its own virtual server.
The infrastructure is hosted in a data center, but the focus here is on the services rather than the network connections.
Why Option C is Correct:
Option C accurately represents the key applications (Consultant, Home Manager, Claim Manager) in connection with the appropriate technology services and their respective virtual servers.
The model shows the relationships between the applications and their dependencies on Personal Security and Multimedia Repository, aligning with the description provided.
The virtual server pool is depicted clearly, showing how the applications and services are realized within this infrastructure.
The relationships between applications and application services (AID, HID, Virtual Agent, Payment Processor, Coverage Activator) are not modeled in full detail here, but they are implicitly understood through the applications.
Why Other Options Are Incorrect:
Option A and Option D both incorrectly depict some relationships between the applications and their supporting technology services or servers, or miss certain dependencies.
Option B does not provide as clear a depiction of the virtualized infrastructure and how the applications relate to the Multimedia Repository and Personal Security services.
Conclusion:
Option C provides the most accurate and complete description of the ArchiSurance Mobile solution and the supporting technology, as required by the scenario. It correctly illustrates the relationships between the applications, the virtual servers, and the supporting technology services according to ArchiMate 3.2 principles.
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