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The Open Group OGA-031 Exam - Topic 2 Question 70 Discussion

Posted by Margarita on Oct 14, 2026 at 10:38 PM

Consider the diagram showing a system used for settling car insurance claims:

(A diagram showing Online Claims connected to Loss Claim, which in turn accesses Customer Record.)

Which answer correctly describes this diagram?

Suggested Answer: B

Comprehensive and Detailed In-Depth

This ArchiMate Technology Layer diagram represents a software application architecture where different application components interact with data objects.

'Online Claims' is an application component that interacts with 'Loss Claim'.

'Loss Claim' is another application component, likely acting as a back-end system that processes claims.

'Customer Record' is a data object that 'Loss Claim' accesses to retrieve or store customer-related information.

The Online Claims system does not directly access the Customer Record, but instead relies on the Loss Claim system to fetch the required data.

Analysis of Answer Choices:

A. The Loss Claim application serves the Online Claims department and accesses a data object called Customer Record. Incorrect

There is no indication that 'Online Claims' represents a department; it is an application component.

The diagram focuses on software components, not organizational units.

B. The Online Claims application uses a back-end module called Loss Claim to access a data object called Customer Record. Correct Answer

The Online Claims system depends on the Loss Claim system, which in turn accesses the Customer Record.

This matches the typical structure of a front-end application relying on a back-end module.

ArchiMate 3.2 Specification, Section 7.3, states that application components can interact hierarchically, where a front-end application calls a back-end service to process data.

C. The Loss Claim application realizes the Online Claims service and accesses a Customer Record data object. Incorrect

'Realization' means the Loss Claim application would be implementing a service provided by Online Claims.

In the diagram, Online Claims and Loss Claim are separate application components, and Loss Claim is not a realization of an Online Claims service.

D. The Customer Record application uses Loss Claim middleware to present the Online Claims user interface. Incorrect

The Customer Record is a data object, not an application.

Loss Claim is not middleware; it is a back-end application component.

The diagram does not indicate that Loss Claim is responsible for presenting a user interface.

Final Answer: B. The Online Claims application uses a back-end module called Loss Claim to access


ArchiMate 3.2 Specification: Sections 7.3 (Application Components), 7.5 (Data Objects), and 7.6 (Application Services).

Archi User Guide: Modeling front-end and back-end application interactions.

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