Free Preparation Discussions
MENU
ServiceNow CSA Exam Questions
- Topic 1: Platform Overview and Navigation: The ServiceNow Platform overview and platform capabilities and services are discussed in this paper. It also delves into the ServiceNow Instance and Next Experience Unified Navigation.
- Topic 2: Instance Configuration: Sub-topics of this topic include installing applications and plugins, and personalizing or customizing the instance. Lastly, it focuses on common user interfaces in the Platform.
- Topic 3: Configuring Applications for Collaboration: In this topic, questions about Lists, Filters, Tags, Form Configuration, Task Management, Visual Task Boards (VTBs), and Notifications.
- Topic 4: Self-Service & Automation: Sub-topics related to knowledge management, service catalog, and flow design are present in this topic. Lastly, it discusses the virtual agent sub-topic.
- Topic 5: Database Management: The topic of database management focuses on data schema, application or access control, and importing data. Lastly, it focuses on CMDB and CSDM.
- Topic 6: Data Migration and Integration: In this topic, questions about UI Policies, Business Rules, System update sets, and Scripting in ServiceNow appear.
Free ServiceNow CSA Exam Actual Questions
Note: Premium Questions for CSA were last updated On May. 26, 2026 (see below)
Which module is used as the first step for importing data?
When importing data into ServiceNow, the first step in the Import Set process is loading the data into a temporary Import Set table. This is done using the Load Data module.
Steps in Importing Data:
Load Data (First Step)
This step imports raw data from a source file (e.g., CSV, Excel, XML) into an Import Set table in ServiceNow.
No transformation occurs at this stage; it simply moves data into a temporary staging table.
Create Transform Map & Apply Transform
After loading, a Transform Map is used to map fields from the Import Set table to the target table (e.g., Incident, CMDB, Users).
The Transform Data step converts and inserts data into the final table.
Coalesce to Avoid Duplicates
Coalescing is an optional step that determines whether existing records should be updated or if new records should be created.
Explanation of Incorrect Options:
A . Coalesce Data (Incorrect)
Coalescing is used during the Transform phase to prevent duplicate records but is not the first step.
B . Transform Data (Incorrect)
Transforming data occurs after it has been loaded into the Import Set table.
C . Import Data (Incorrect)
No such specific module exists as 'Import Data'; the process begins with 'Load Data.'
Official Reference from Certified System Administrator (CSA) Documentation:
Importing Data Using Import Sets: https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/import-sets/concept/c_ImportDataUsingImportSets.html
Load Data Module in ServiceNow: https://docs.servicenow.com/en-US/bundle/utah-platform-administration/page/administer/import-sets/task/t_LoadData.html
When evaluating Access Controls, ServiceNow searches and evaluates:
What are the three key tables in an enterprise CMDB? (Choose three.)
The Configuration Management Database (CMDB) in ServiceNow is a core component of IT Service Management (ITSM), allowing organizations to track Configuration Items (CIs) and their relationships. There are three key tables that form the foundation of the CMDB:
cmdb (Base CMDB Table):
This is the parent table for all Configuration Items (CIs) in the CMDB.
It contains the foundational structure upon which all other CMDB-related tables are built.
It does not store CI records itself but serves as the primary reference table.
cmdb_ci (CI Base Class Table):
This is the base class for all Configuration Items (CIs).
All specific CI classes (such as servers, applications, networks) extend from this table.
It holds general CI attributes that are common across all CI types.
cmdb_rel_ci (CMDB Relationship Table):
This table defines relationships between different Configuration Items.
It stores dependencies and associations between CIs, such as a server hosting an application.
Relationships are critical for impact analysis and dependency mapping.
Incorrect Answer Choices Explained:
B . sn_cmdb_bak & E. cmdb_bak:
These tables do not exist in the standard CMDB schema. They may be mistaken for potential backup tables, but they are not official CMDB tables.
D . sn_cmdb & G. sn_cmdb_ci:
Prefix 'sn_' generally indicates Scoped Application Tables in ServiceNow.
Standard CMDB tables exist in the global scope without the 'sn_' prefix.
'sn_cmdb' and 'sn_cmdb_ci' are not key tables in the global CMDB architecture.
Official ServiceNow CSA (Certified System Administrator) Training Documentation
ServiceNow Product Documentation: CMDB Tables and Relationships
ServiceNow CMDB Overview and Best Practices: CMDB Guide
What actions are taken to filter a long list of records to show only those with the Category of Hardware?
When working with a long list of records, users can filter data quickly using the Show Matching feature.
Correct Answer
C . On the list, locate and right-click on the value Hardware, select Show Matching
Right-clicking on the 'Hardware' value and selecting 'Show Matching' filters the list to only show records where the Category is Hardware.
This is the fastest way to apply a quick filter.
Incorrect Answer Choices
A . On Breadcrumb, click the > icon, type Hardware and click enter
Breadcrumbs do not support direct text input for filtering.
Breadcrumbs show existing filters but are not used to type new values.
B . On the Category column header, right-click and select Show > Hardware
Incorrect menu option---There is no 'Show > Hardware' selection.
Instead, users would need to use 'Show Matching' (Correct Answer C).
D . Right-click on magnifier, type Hardware, and click enter
There is no 'magnifier' option for filtering in list view.
E . Click Funnel icon, type Hardware and click enter
The Funnel (Filter) icon is used to create advanced filters, but it does not support direct text input like this.
The correct way to use the Filter would be:
Click the Funnel icon
Set Category = Hardware
Click Run
ServiceNow Documentation: Filtering Data in a List
ServiceNow UI Guide: Using the Show Matching Feature
- Select Question Types you want
- Set your Desired Pass Percentage
- Allocate Time (Hours : Minutes)
- Create Multiple Practice tests with Limited Questions
- Customer Support
Stephen Stewart
3 days agoDonald Lee
7 days agoJennifer Rivera
26 days agoRobert Nguyen
1 month agoDonald Jones
30 days agoJennifer Rodriguez
1 month agoJustin Morris
21 days agoMelissa Campbell
1 month agoChristopher Williams
1 month agoWenona
2 months agoShantell
2 months agoElenore
2 months agoTamar
3 months agoVernice
3 months agoKati
3 months agoLouann
4 months agoSamuel
4 months agoShawnta
4 months agoNan
4 months agoIrma
5 months agoCarin
5 months agoStanford
5 months agoFausto
5 months agoTasia
6 months agoNoe
6 months agoMaxima
6 months agoWenona
6 months agoDeja
7 months agoLettie
7 months agoIvette
7 months agoEmogene
7 months agoMarkus
8 months agoAyesha
8 months agoGail
8 months agoRia
8 months agoStevie
9 months agoAlline
9 months agoLashawna
11 months agoHoa
12 months agoIsaac
1 year agoCarey
1 year agoAnthony
1 year agoRolland
1 year agoBritt
1 year agoHubert
1 year agoMisty
1 year agoJudy
1 year agoKasandra
2 years agoPortia
2 years agoKattie
2 years agoMarsha
2 years agoHenriette
2 years agoHoa
2 years agoHelga
2 years agoDenise
2 years agoGlory
2 years agoGianna
2 years agoDortha
2 years agoJose
2 years agoRosendo
2 years agoTequila
2 years agoMila
2 years agoMinna
2 years agoAide
2 years agoJohnson
2 years ago