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ServiceNow CSA Exam Questions

Exam Name: ServiceNow Certified System Administrator
Exam Code: CSA
Related Certification(s): ServiceNow Certified System Administrator Certification
Certification Provider: ServiceNow
Actual Exam Duration: 90 Minutes
Number of CSA practice questions in our database: 427 (updated: Jul. 04, 2025)
Expected CSA Exam Topics, as suggested by ServiceNow :
  • Topic 1: Platform Overview and Navigation: The ServiceNow Platform overview and platform capabilities and services are discussed in this paper. It also delves into the ServiceNow Instance and Next Experience Unified Navigation.
  • Topic 2: Instance Configuration: Sub-topics of this topic include installing applications and plugins, and personalizing or customizing the instance. Lastly, it focuses on common user interfaces in the Platform.
  • Topic 3: Configuring Applications for Collaboration: In this topic, questions about Lists, Filters, Tags, Form Configuration, Task Management, Visual Task Boards (VTBs), and Notifications.
  • Topic 4: Self-Service & Automation: Sub-topics related to knowledge management, service catalog, and flow design are present in this topic. Lastly, it discusses the virtual agent sub-topic.
  • Topic 5: Database Management: The topic of database management focuses on data schema, application or access control, and importing data. Lastly, it focuses on CMDB and CSDM.
  • Topic 6: Data Migration and Integration: In this topic, questions about UI Policies, Business Rules, System update sets, and Scripting in ServiceNow appear.
Disscuss ServiceNow CSA Topics, Questions or Ask Anything Related

Hoa

24 days ago
Passed the ServiceNow exam with ease, all thanks to Pass4Success's relevant and up-to-date questions.
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Isaac

2 months ago
ServiceNow CSA certified! Pass4Success's exam prep was spot-on and saved me so much time.
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Carey

3 months ago
Nailed the ServiceNow exam! Pass4Success's practice questions were a perfect match for the real thing.
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Anthony

4 months ago
Thanks to Pass4Success, I sailed through the ServiceNow CSA exam. Their materials were invaluable!
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Rolland

5 months ago
ServiceNow certification in the bag! Pass4Success made exam prep a breeze with their accurate questions.
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Britt

6 months ago
The ServiceNow CSA exam was tough, but the Pass4Success practice questions made a big difference. There was a question on Forms and Templates that asked how to design a form with specific fields and validation rules. I wasn't completely sure of the correct approach, but I managed to pass the exam.
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Hubert

6 months ago
Grateful for Pass4Success's help in conquering the ServiceNow CSA exam. Their questions were right on target.
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Misty

7 months ago
I am happy to have passed the ServiceNow CSA exam, and the Pass4Success practice questions were instrumental in my success. One question that stumped me was related to Introduction to Development. It asked how to create a custom script to automate a specific task. I wasn't entirely confident in my answer, but I still passed the exam.
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Judy

7 months ago
Pass4Success's practice tests were a lifesaver for the ServiceNow exam. Passed with flying colors!
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Kasandra

7 months ago
Passing the ServiceNow CSA exam was a great experience, and the Pass4Success practice questions were very useful. There was a question about Database Administration that asked how to create and manage database indexes for performance optimization. I was a bit unsure of the exact process, but I passed the exam nonetheless.
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Portia

8 months ago
I successfully passed the ServiceNow CSA exam, and the Pass4Success practice questions were a big help. One question that I found difficult was about Self-Service & Process Automation. It asked how to configure a self-service portal for end-users. I wasn't entirely sure of the steps, but I still managed to pass.
upvoted 0 times
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Kattie

8 months ago
ServiceNow CSA certification achieved! Couldn't have done it without Pass4Success's relevant exam questions.
upvoted 0 times
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Marsha

8 months ago
The ServiceNow CSA exam was challenging, but the Pass4Success practice questions were a lifesaver. There was a question on Collaboration that asked how to set up and manage user groups for effective communication. I wasn't completely confident in my answer, but I passed the exam regardless.
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Henriette

9 months ago
I am thrilled to have passed the ServiceNow CSA exam, thanks in part to the Pass4Success practice questions. One question that puzzled me was related to the ServiceNow Overview. It asked about the different modules available in the platform and their primary functions. I was a bit unsure about the details, but I still managed to get through the exam.
upvoted 0 times
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Hoa

9 months ago
Wow, aced the ServiceNow exam in record time! Pass4Success really came through with their prep materials.
upvoted 0 times
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Helga

9 months ago
Any final advice for those preparing for the exam?
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Denise

9 months ago
Passing the ServiceNow CSA exam was a great achievement for me, and the practice questions from Pass4Success played a significant role. There was a tricky question about Branding, asking how to customize the logo and color scheme for a specific user group. I had to think hard about the correct configuration options, but it all worked out in the end.
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Glory

10 months ago
My final advice would be to practice hands-on as much as possible. Use the ServiceNow developer instance, and definitely check out Pass4Success for their exam-like questions. They really helped me prepare efficiently!
upvoted 0 times
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Gianna

10 months ago
I recently passed the ServiceNow Certified System Administrator exam, and I must say that the Pass4Success practice questions were incredibly helpful. One question that caught me off guard was about creating and managing Lists and Filters. Specifically, it asked how to create a dynamic filter that updates automatically based on certain conditions. I wasn't entirely sure of the exact steps, but I managed to pass the exam nonetheless.
upvoted 0 times
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Dortha

10 months ago
Just passed the ServiceNow CSA exam! Thanks Pass4Success for the spot-on practice questions.
upvoted 0 times
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Jose

11 months ago
Passing the ServiceNow Certified System Administrator exam was a great achievement for me, and I attribute my success to using Pass4Success practice questions. The exam covered important topics such as Platform Overview and Navigation, and Instance Configuration. One question that I recall was about the common Lashonda interfaces in the ServiceNow Platform. Despite some uncertainty, I was able to pass the exam.
upvoted 0 times
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Rosendo

12 months ago
My exam experience was successful as I passed the ServiceNow Certified System Administrator exam using Pass4Success practice questions. The exam included topics like Platform Overview and Navigation, and Instance Configuration. One question that I remember was about personalizing or customizing the ServiceNow Instance. Although I wasn't completely confident in my answer, I still passed the exam.
upvoted 0 times
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Tequila

12 months ago
Just passed the ServiceNow Certified System Administrator exam! One key topic was incident management. Expect questions on SLAs and escalation rules. Study the incident lifecycle and automation. Access control was tricky - know your roles and permissions inside out. UI policies and client scripts came up too - practice creating them. Thanks to Pass4Success for the spot-on practice questions that helped me prepare quickly!
upvoted 0 times
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Mila

1 years ago
Just passed the ServiceNow Certified System Administrator exam! One key area was workflow creation. Expect questions on designing and configuring multi-step approval processes. Study the different workflow activities and their use cases. Thanks to Pass4Success for the spot-on practice questions that helped me prepare efficiently!
upvoted 0 times
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Minna

1 years ago
I recently passed the ServiceNow Certified System Administrator exam with the help of Pass4Success practice questions. The exam covered topics such as Platform Overview and Navigation, and Instance Configuration. One question that stood out to me was related to installing applications and plugins on the ServiceNow Instance. Despite being unsure of the answer, I managed to pass the exam.
upvoted 0 times
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Aide

1 years ago
Alex Johnson
upvoted 0 times
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Johnson

1 years ago
This certification seems comprehensive, but I'm curious if there are any specific study materials or practice exams available to help prepare for the ServiceNow Certified System Administrator exam?
upvoted 1 times
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Free ServiceNow CSA Exam Actual Questions

Note: Premium Questions for CSA were last updated On Jul. 04, 2025 (see below)

Question #1

What table acts as a staging area for records imported from a data source?

Reveal Solution Hide Solution
Correct Answer: C

In ServiceNow, when importing data from an external source (e.g., CSV, Excel, or an external database), the records first go into a staging area before being transformed and inserted into their final destination table.

The Correct Table: Import Set Row Table

The Import Set Row Table (sys_import_set_row) is where records are temporarily stored during an import.

This table holds raw data from the Import Set Table (sys_import_set), allowing transformation and validation before writing to the target table.

Import Process Flow:

Load Data Records are loaded into the Import Set Row Table (sys_import_set_row).

Transform Data A Transform Map processes and moves data to the target table.

Clean Up Processed records are removed from the staging table after transformation.

Why Other Options Are Incorrect?

A . Transform Table Incorrect

No such table called 'Transform Table' exists in ServiceNow.

Transformation happens via Transform Maps, not a separate table.

B . Staging Table Incorrect

The term 'staging table' is a general concept but not an actual table name in ServiceNow.

D . Temp Table Incorrect

ServiceNow does not use a 'Temp Table' for imports.

Temporary data is held in sys_import_set_row, not a table named 'Temp Table.'

Official ServiceNow Documentation Reference:

Import Sets Overview

Understanding Import Set Row Table


Question #2

When a flow runs an action, it generates a runtime value, which stays the same for the duration of the flow. What is the name of this runtime value?

Reveal Solution Hide Solution
Correct Answer: D

In ServiceNow Flow Designer, when an action is executed within a flow, it generates a runtime value that remains consistent throughout the flow execution. This value is known as a data pill runtime value.

Understanding Data Pill Runtime Values:

Definition: A data pill represents dynamic data retrieved from a trigger, action, or step in a flow.

Behavior: When a flow runs an action, it produces a data pill that stores the generated value. This value remains unchanged for the duration of the flow's execution.

Usage: These values can be used in conditions, other actions, or as inputs to subsequent steps.

Key Features of Data Pills in Flow Designer:

Persistency: The data pill's value remains the same throughout the flow's execution.

Accessibility: Data pills can be referenced throughout different actions in the flow.

Dynamic Population: Data pills dynamically capture runtime values, eliminating the need for hardcoding.

Example Scenario: Suppose a flow is triggered when a new incident is created. The incident's sys_id is stored as a data pill and can be referenced in subsequent actions, such as sending an email notification or updating the record.

Reference:

ServiceNow Docs: Understanding Data Pills in Flow Designer

ServiceNow Flow Designer Training: Flow Designer Basics


Question #3

You have been asked to configure a form so an employee could a tablet and select the standard accessary options to purchase with it. These standard options are: carrying case, screen cleaner, tablet stand, and screen protector. What approach would you take?

Choose 3 answers

Reveal Solution Hide Solution
Correct Answer: A, B, E

In ServiceNow Service Catalog, the best practice for handling accessory selections is to use variables or variable sets within a single catalog item rather than creating multiple separate catalog items.

Best Practices for Configuring the Tablet and Accessories:

A . Create a Catalog Item for the tablet and add a checkbox variable for each accessory option. Correct -- Adding checkbox variables for accessories allows users to select multiple options within a single request.

Example variables:

[] Carrying Case

[] Screen Cleaner

[] Tablet Stand

[] Screen Protector

This makes ordering simpler and more user-friendly.

B . Create a Catalog Item for the tablet, and add a variable set to the form for accessory options. Correct -- A Variable Set is a reusable collection of variables that can be applied to multiple catalog items.

This approach is beneficial if multiple devices (e.g., laptop, phone, tablet) share the same accessory options.

The Variable Set can include checkboxes for selecting accessories.

E . In Shopping Cart configuration, select the option to show the 'Add Accessories' button. Correct -- Enabling the 'Add Accessories' button in the Shopping Cart allows users to add related products as separate items in their order.

This works well when accessories are separate items in the catalog but need to be linked for convenience.

Incorrect Answer Choices Analysis:

C. Create one Catalog Item for each: tablet, carrying case, screen cleaner, tablet stand, and screen protector. Incorrect -- This forces users to order accessories separately, making the process less efficient.

Best practice is to keep accessories within the same form unless they are standalone items.

D. Create a Record Producer, and on the form, add a checkbox variable for each accessory option. Incorrect -- Record Producers create records in tables (e.g., Incident, Request, HR Case) but are not used for Service Catalog ordering.

The correct approach is to use a Catalog Item with variables instead.

Official ServiceNow Documentation Reference:

ServiceNow Docs -- Creating and Managing Catalog Items Creating Service Catalog Items

ServiceNow Docs -- Variable Sets Service Catalog Variable Sets

ServiceNow Docs -- Shopping Cart Configuration Shopping Cart Configuration

Conclusion:

The correct answers are: A. Create a Catalog item for the tablet and add checkbox variables for accessories. B. Use a Variable Set for the accessory options. E. Enable the 'Add Accessories' button in Shopping Cart configuration.

This approach enhances user experience, ensures flexibility, and aligns with ServiceNow Service Catalog best practices.


Question #4

What is a characteristic of importing data into ServiceNow?

Reveal Solution Hide Solution
Correct Answer: D

When importing data into ServiceNow, an Import Set is created, and a Transform Map is used to map data from the Import Set table to a target table (such as incident, cmdb_ci, or user).

A Transform Map defines how data from an Import Set is transferred to the target table. One of its key characteristics is that it can be used multiple times on the same import set to reprocess data or correct mapping errors.

Key Characteristics of Importing Data in ServiceNow:

Import Set Table:

Temporary storage for incoming data.

Data remains in the Import Set table until transformed.

Transform Map:

A reusable mapping that determines how fields in the Import Set correspond to fields in the target table.

Can be run multiple times on the same Import Set data.

Coalesce Fields:

Used before transformation to determine whether to update existing records or create new ones.

Example Scenario:

You import a CSV file into an Import Set Table.

You apply a Transform Map to map data to the User (sys_user) table.

If an issue occurs, you can rerun the Transform Map on the same Import Set instead of reimporting the file.

Explanation of Incorrect Answers:

A . An existing Transform Map can be used one time on the same import set -- Incorrect.

Transform Maps can be reused multiple times on the same Import Set data.

B . Coalesce fields are used only after running Transform -- Incorrect.

Coalesce fields are used before transformation to determine if a record should be updated or inserted.

C . Any user can manage and set up import sets -- Incorrect.

Only users with the appropriate roles (such as import_admin or admin) can manage Import Sets.

Reference from Certified System Administrator (CSA) Documentation:

ServiceNow Product Documentation Import Sets and Transform Maps

ServiceNow CSA Study Guide Data Import and Management

ServiceNow Knowledge Base Understanding Coalesce Fields in Import Sets


Question #5

What section on a task record is used to see the most recent updates made to a record?

Reveal Solution Hide Solution
Correct Answer: B

In ServiceNow, the Activity Stream section on a task record displays the most recent updates made to that record. It logs changes in fields, comments, work notes, and system updates in real time.

Why is 'Activity Stream' the Correct Answer?

Displays a chronological history of changes

Shows who made the update, when it was made, and what changed.

Includes comments, work notes, system-generated updates, and field value changes.

Real-time updates for collaboration

If multiple users are working on the same record, they can see updates in real-time.

Useful for ITSM workflows (Incidents, Change Requests, Tasks).

Integrated with Comments and Work Notes

Users can add comments (visible to users) or work notes (internal notes) directly in the Activity Stream.

Example View of Activity Stream in a Task Record:

Timestamp

User

Action

10:15 AM

John Doe

Updated Priority from 'Low' to 'High'

10:20 AM

Jane Smith

Added a work note: 'Waiting for user confirmation'

10:30 AM

System

State changed from 'New' to 'In Progress'

Incorrect Answer Choices Analysis:

A . Related List Incorrect -- Related Lists show linked records (e.g., affected CIs, approvals, attachments) but not recent updates.

C . Audit Log Incorrect -- The Audit Log (sys_history_line table) tracks database-level changes but is not displayed as an Activity Stream on a task record.

D . Timeline Incorrect -- No standard 'Timeline' section exists in ServiceNow task records.

Official ServiceNow Documentation Reference:

ServiceNow Docs -- Activity Streams Understanding Activity Streams

ServiceNow Docs -- Viewing Record History in Activity Stream Using Activity Streams in Task Records



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