Free Preparation Discussions
MENU
ServiceNow CSA Exam Questions
- Topic 1: Platform Overview and Navigation: The ServiceNow Platform overview and platform capabilities and services are discussed in this paper. It also delves into the ServiceNow Instance and Next Experience Unified Navigation.
- Topic 2: Instance Configuration: Sub-topics of this topic include installing applications and plugins, and personalizing or customizing the instance. Lastly, it focuses on common user interfaces in the Platform.
- Topic 3: Configuring Applications for Collaboration: In this topic, questions about Lists, Filters, Tags, Form Configuration, Task Management, Visual Task Boards (VTBs), and Notifications.
- Topic 4: Self-Service & Automation: Sub-topics related to knowledge management, service catalog, and flow design are present in this topic. Lastly, it discusses the virtual agent sub-topic.
- Topic 5: Database Management: The topic of database management focuses on data schema, application or access control, and importing data. Lastly, it focuses on CMDB and CSDM.
- Topic 6: Data Migration and Integration: In this topic, questions about UI Policies, Business Rules, System update sets, and Scripting in ServiceNow appear.
Free ServiceNow CSA Exam Actual Questions
Note: Premium Questions for CSA were last updated On Jul. 15, 2026 (see below)
To see what scripts, reports, and other application artifacts will be in a published application:
After finishing your work on High Security Settings, what do you do to return to normal admin security levels?
When using High Security Settings in ServiceNow, administrators often gain temporary elevated privileges. To revert to normal security levels, they must log out and back in to refresh their session.
Why is Option B Correct?
High Security Settings provide elevated security configurations and may override standard role-based access controls.
Logging out clears any temporary security settings and restores normal administrator privileges.
This is the recommended practice after making security changes.
Why Are the Other Options Incorrect?
A. Select Normal role
Incorrect because there is no 'Normal' role in ServiceNow.
C. Use System Administration > Normal Security module
Incorrect because there is no 'Normal Security' module in ServiceNow.
D. Select Global Update Set
Incorrect because Update Sets control customizations and configurations, not security settings.
E. End Impersonation
Incorrect because ending impersonation only switches back to the admin account if you were impersonating a user.
It does not reset security settings from High Security Mode.
Reference to Official Certified System Administrator (CSA) Documentation:
ServiceNow CSA Guide - High Security Settings
ServiceNow Best Practices - Managing Security Configurations
Which data consistency settings can be achieved using UI Policy?
Choose 3 answers
UI Policies in ServiceNow dynamically control form field behaviors without scripting. They help maintain data consistency and improve user experience.
Correct Answers
B . Setting fields hidden
UI Policies can hide form fields based on conditions.
Example: Hide the 'Resolution Notes' field unless State = Resolved.
D . Setting fields read-only
UI Policies can make fields read-only to prevent users from modifying certain data.
Example: Set 'Requested For' field read-only after submission.
E . Setting fields mandatory
UI Policies can enforce mandatory fields based on conditions.
Example: Make the 'Justification' field mandatory if Priority = High.
Incorrect Answer Choices
A . Setting fields to accept the data with 'n' number of characters
Field length restrictions are set in the Dictionary Definition, not UI Policies.
C . Setting fields to accept the data in an expected format
Data formatting (e.g., date, phone number) is controlled by Field Types and Data Policies, not UI Policies.
ServiceNow Documentation: UI Policies Overview
ServiceNow Developer Guide: Creating UI Policies
Which module is used as the first step for importing data?
When importing data into ServiceNow, the first step in the Import Set process is loading the data into a temporary Import Set table. This is done using the Load Data module.
Steps in Importing Data:
Load Data (First Step)
This step imports raw data from a source file (e.g., CSV, Excel, XML) into an Import Set table in ServiceNow.
No transformation occurs at this stage; it simply moves data into a temporary staging table.
Create Transform Map & Apply Transform
After loading, a Transform Map is used to map fields from the Import Set table to the target table (e.g., Incident, CMDB, Users).
The Transform Data step converts and inserts data into the final table.
Coalesce to Avoid Duplicates
Coalescing is an optional step that determines whether existing records should be updated or if new records should be created.
Explanation of Incorrect Options:
A . Coalesce Data (Incorrect)
Coalescing is used during the Transform phase to prevent duplicate records but is not the first step.
B . Transform Data (Incorrect)
Transforming data occurs after it has been loaded into the Import Set table.
C . Import Data (Incorrect)
No such specific module exists as 'Import Data'; the process begins with 'Load Data.'
Official Reference from Certified System Administrator (CSA) Documentation:
Importing Data Using Import Sets: https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/import-sets/concept/c_ImportDataUsingImportSets.html
Load Data Module in ServiceNow: https://docs.servicenow.com/en-US/bundle/utah-platform-administration/page/administer/import-sets/task/t_LoadData.html
- Select Question Types you want
- Set your Desired Pass Percentage
- Allocate Time (Hours : Minutes)
- Create Multiple Practice tests with Limited Questions
- Customer Support
Brian Nelson
18 days agoDennis Brown
22 days agoStephen Stewart
2 months agoDonald Lee
2 months agoJennifer Rivera
2 months agoRobert Nguyen
3 months agoDonald Jones
3 months agoJennifer Rodriguez
3 months agoJustin Morris
2 months agoMelissa Campbell
3 months agoChristopher Williams
3 months agoWenona
3 months agoShantell
4 months agoElenore
4 months agoTamar
4 months agoVernice
4 months agoKati
5 months agoLouann
5 months agoSamuel
5 months agoShawnta
6 months agoNan
6 months agoIrma
6 months agoCarin
6 months agoStanford
7 months agoFausto
7 months agoTasia
7 months agoNoe
7 months agoMaxima
8 months agoWenona
8 months agoDeja
8 months agoLettie
8 months agoIvette
9 months agoEmogene
9 months agoMarkus
9 months agoAyesha
9 months agoGail
10 months agoRia
10 months agoStevie
10 months agoAlline
10 months agoLashawna
1 year agoHoa
1 year agoIsaac
1 year agoCarey
1 year agoAnthony
1 year agoRolland
1 year agoBritt
1 year agoHubert
2 years agoMisty
2 years agoJudy
2 years agoKasandra
2 years agoPortia
2 years agoKattie
2 years agoMarsha
2 years agoHenriette
2 years agoHoa
2 years agoHelga
2 years agoDenise
2 years agoGlory
2 years agoGianna
2 years agoDortha
2 years agoJose
2 years agoRosendo
2 years agoTequila
2 years agoMila
2 years agoMinna
2 years agoAide
2 years agoJohnson
2 years ago