ServiceNow CSA Exam - Topic 5 Question 96 Discussion

When working with a long list of records, users can filter data quickly using the Show Matching feature.

Correct Answer

C . On the list, locate and right-click on the value Hardware, select Show Matching

Right-clicking on the 'Hardware' value and selecting 'Show Matching' filters the list to only show records where the Category is Hardware.

This is the fastest way to apply a quick filter.

Incorrect Answer Choices

A . On Breadcrumb, click the > icon, type Hardware and click enter

Breadcrumbs do not support direct text input for filtering.

Breadcrumbs show existing filters but are not used to type new values.

B . On the Category column header, right-click and select Show > Hardware

Incorrect menu option---There is no 'Show > Hardware' selection.

Instead, users would need to use 'Show Matching' (Correct Answer C).

D . Right-click on magnifier, type Hardware, and click enter

There is no 'magnifier' option for filtering in list view.

E . Click Funnel icon, type Hardware and click enter

The Funnel (Filter) icon is used to create advanced filters, but it does not support direct text input like this.

The correct way to use the Filter would be:

Click the Funnel icon

Set Category = Hardware

Click Run

ServiceNow Documentation: Filtering Data in a List

ServiceNow UI Guide: Using the Show Matching Feature