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ServiceNow CSA Exam - Topic 5 Question 31 Discussion

Actual exam question for ServiceNow's CSA exam
Question #: 31
Topic #: 5
[All CSA Questions]

A customer requests the following data quality measures be added:

1. Incident numbers should be read-only on all lists and forms, for all users.

2. Short Description field should be mandatory, on all records, across all applications, on insert.

Which type of policy would you use to meet this requirement?

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Suggested Answer: A

by Teri at Sep 16, 2022, 11:04 PM

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Rosendo
4 months ago
Mandatory fields? Sounds a bit too strict to me.
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Dominic
4 months ago
Wait, are incident numbers really supposed to be read-only?
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Iola
5 months ago
No way, it should be a Dictionary Design Policy!
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Rolland
5 months ago
I think it's a Data Quality Policy, right?
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Kaitlyn
5 months ago
Definitely a Data policy for this!
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Gilma
5 months ago
I’m a bit confused. Would a Field Criteria Policy work for making the Incident numbers read-only? I need to double-check my notes.
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Valentin
5 months ago
I feel like this is similar to a practice question we did on mandatory fields. I think a Data Quality Policy might be the right choice.
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Geraldo
5 months ago
I'm not entirely sure, but I remember something about Dictionary Design Policies being related to field properties. Could that apply here?
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Deeanna
5 months ago
I think we might need a Data Policy for this since it involves making fields read-only and mandatory.
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Arlen
5 months ago
Hmm, I'm a bit unsure about this one. I know Renewals Managers are involved in driving ongoing revenue, but I'm not sure if they work directly with account managers or if their role is more independent. I'll have to think this through carefully.
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Eileen
5 months ago
This question seems straightforward - it's asking about the model of accountability where failure to meet standards results in loss of demand for services. I think the economic model of accountability is the correct answer.
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Krissy
6 months ago
Classic underinsurance question; I remember practising this exact setup in our insurance practice sets.
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