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ServiceNow CSA Exam - Topic 5 Question 102 Discussion

After finishing your work on High Security Settings, what do you do to return to normal admin security levels?
B) Log out and back in
A) Select Normal role
C) Use System Administration > Normal Security module
D) Select Global Update Set
E) End Impersonation

ServiceNow CSA Exam - Topic 5 Question 102 Discussion

Actual exam question for ServiceNow's CSA exam
Question #: 102
Topic #: 5
[All CSA Questions]

After finishing your work on High Security Settings, what do you do to return to normal admin security levels?

Show Suggested Answer Hide Answer
Suggested Answer: B

When using High Security Settings in ServiceNow, administrators often gain temporary elevated privileges. To revert to normal security levels, they must log out and back in to refresh their session.

Why is Option B Correct?

High Security Settings provide elevated security configurations and may override standard role-based access controls.

Logging out clears any temporary security settings and restores normal administrator privileges.

This is the recommended practice after making security changes.

Why Are the Other Options Incorrect?

A. Select Normal role

Incorrect because there is no 'Normal' role in ServiceNow.

C. Use System Administration > Normal Security module

Incorrect because there is no 'Normal Security' module in ServiceNow.

D. Select Global Update Set

Incorrect because Update Sets control customizations and configurations, not security settings.

E. End Impersonation

Incorrect because ending impersonation only switches back to the admin account if you were impersonating a user.

It does not reset security settings from High Security Mode.

Reference to Official Certified System Administrator (CSA) Documentation:

ServiceNow CSA Guide - High Security Settings

ServiceNow Best Practices - Managing Security Configurations


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