ServiceNow Exam CSA Topic 4 Question 87 Discussion

In ServiceNow, when importing data from an external source (e.g., CSV, Excel, or an external database), the records first go into a staging area before being transformed and inserted into their final destination table.

The Correct Table: Import Set Row Table

The Import Set Row Table (sys_import_set_row) is where records are temporarily stored during an import.

This table holds raw data from the Import Set Table (sys_import_set), allowing transformation and validation before writing to the target table.

Import Process Flow:

Load Data Records are loaded into the Import Set Row Table (sys_import_set_row).

Transform Data A Transform Map processes and moves data to the target table.

Clean Up Processed records are removed from the staging table after transformation.

Why Other Options Are Incorrect?

A . Transform Table Incorrect

No such table called 'Transform Table' exists in ServiceNow.

Transformation happens via Transform Maps, not a separate table.

B . Staging Table Incorrect

The term 'staging table' is a general concept but not an actual table name in ServiceNow.

D . Temp Table Incorrect

ServiceNow does not use a 'Temp Table' for imports.

Temporary data is held in sys_import_set_row, not a table named 'Temp Table.'

Official ServiceNow Documentation Reference:

Import Sets Overview

Understanding Import Set Row Table