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ServiceNow CSA Exam - Topic 4 Question 66 Discussion

A knowledge article must be which of the following states to display to a user?
A) Published
B) Drafted
C) Retired
D) Reviewed

ServiceNow CSA Exam - Topic 4 Question 66 Discussion

Actual exam question for ServiceNow's CSA exam
Question #: 66
Topic #: 4
[All CSA Questions]

A knowledge article must be which of the following states to display to a user?

Show Suggested Answer Hide Answer
Suggested Answer: A

A trigger is an activity that, once specified, automatically initiates a flow1.A trigger specifies the conditions that start running the flow, such as creating a record in a specified table, receiving an inbound email, or reaching an SLA target1.


Flow trigger types - Product Documentation: San Diego - ServiceNow1

by Margery at Jul 12, 2024, 09:25 PM

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Fletcher
6 months ago
Nope, only Published ones!
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Shelton
7 months ago
Reviewed articles can be shown too, right?
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Carla
7 months ago
Wait, so Drafted articles can't be seen at all?
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Devora
7 months ago
Totally agree, only Published articles are visible.
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Han
7 months ago
It has to be Published to show up.
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Paola
8 months ago
"Retired" seems wrong for displaying, but I can't remember if "Reviewed" is the right answer either.
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Kayleigh
8 months ago
I feel like "Reviewed" might be a valid state, but I can't recall if it actually shows to users.
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Vicki
8 months ago
I remember practicing a question about knowledge article statuses, and "Drafted" definitely doesn't display to users.
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Sage
8 months ago
I think the article needs to be in the "Published" state to show up for users, but I'm not completely sure.
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Alpha
8 months ago
I'm a little confused by this question. There are a few different statuses for knowledge articles, but I'm not sure which one specifically allows it to be displayed to a user. I'll have to make an educated guess on this one.
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Jade
8 months ago
Okay, I've got this. The key is that the question is asking about the state that allows the article to be displayed to a user. So it has to be a published or active state, not something like drafted or retired. I'll go with A, published.
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Lindsey
8 months ago
Hmm, I'm not totally sure about this one. I know there are different statuses for knowledge articles, but I can't quite remember all the details. I'll have to think this through carefully.
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Coleen
8 months ago
This looks like a straightforward question about the different states a knowledge article can be in. I'll carefully read through the options and think about which one best matches the requirement to display to a user.
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Vincenza
8 months ago
Hmm, I'm a bit confused on the difference between a candidate key and a primary key. I'll have to think this through carefully.
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Jettie
1 year ago
Hey, at least it's not 'Deleted' as an option. That would just be a waste of a perfectly good knowledge article!
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Rebecka
1 year ago
D) Reviewed
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Vincenza
1 year ago
C) Retired
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Kristofer
1 year ago
A) Published
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Pearly
1 year ago
Come on, it's gotta be C) Retired! I mean, who wants to see a knowledge article that's been put out to pasture? That's just depressing.
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Suzi
1 year ago
Hmm, I was stuck between B) Drafted and A) Published. I guess the key is that the article needs to be in a 'live' state, not just in draft form. Looks like A) is the way to go.
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Freeman
1 year ago
I was leaning towards D) Reviewed, since I figured the article would need to go through a review process before being made available. But you make a good point, Chi.
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Carmela
1 year ago
I agree with you, A) Published makes the most sense. It's when the article is officially available for users.
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Gladys
1 year ago
I think A) Published is the correct answer. That's when the article is ready for users to see.
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Vinnie
1 year ago
I'm not sure, but I think it could also be D) Reviewed before being published to ensure accuracy.
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Chi
1 year ago
I think the correct answer is A) Published. After all, a knowledge article needs to be in a published state to be displayed to the user, right?
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Genevieve
1 year ago
Correct, published articles are the ones that users can see.
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Han
1 year ago
That's right, only published articles are visible to users.
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Abel
1 year ago
I agree, a knowledge article must be published to be displayed to a user.
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Mariann
1 year ago
Yes, you are correct. A) Published is the correct answer.
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Kallie
1 year ago
I agree with Man, a knowledge article should be published to be visible to users.
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Man
1 year ago
I think the answer is A) Published because that's when it's ready for users to see.
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