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ServiceNow CSA Exam - Topic 4 Question 66 Discussion

Posted by Margery on Jul 12, 2024 at 09:25 PM

A knowledge article must be which of the following states to display to a user?

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31 comments · newest first
FL
Fletcher 11 months ago
Nope, only Published ones!
SH
Shelton 11 months ago
Reviewed articles can be shown too, right?
CA
Carla 11 months ago
Wait, so Drafted articles can't be seen at all?
DE
Devora 12 months ago
Totally agree, only Published articles are visible.
HA
Han 12 months ago
It has to be Published to show up.
PA
Paola 1 year ago
"Retired" seems wrong for displaying, but I can't remember if "Reviewed" is the right answer either.
KA
Kayleigh 1 year ago
I feel like "Reviewed" might be a valid state, but I can't recall if it actually shows to users.
VI
Vicki 1 year ago
I remember practicing a question about knowledge article statuses, and "Drafted" definitely doesn't display to users.
SA
Sage 1 year ago
I think the article needs to be in the "Published" state to show up for users, but I'm not completely sure.
AL
Alpha 1 year ago
I'm a little confused by this question. There are a few different statuses for knowledge articles, but I'm not sure which one specifically allows it to be displayed to a user. I'll have to make an educated guess on this one.
JA
Jade 1 year ago
Okay, I've got this. The key is that the question is asking about the state that allows the article to be displayed to a user. So it has to be a published or active state, not something like drafted or retired. I'll go with A, published.
LI
Lindsey 1 year ago
Hmm, I'm not totally sure about this one. I know there are different statuses for knowledge articles, but I can't quite remember all the details. I'll have to think this through carefully.
CO
Coleen 1 year ago
This looks like a straightforward question about the different states a knowledge article can be in. I'll carefully read through the options and think about which one best matches the requirement to display to a user.
VI
Vincenza 1 year ago
Hmm, I'm a bit confused on the difference between a candidate key and a primary key. I'll have to think this through carefully.
JE
Jettie 1 year ago
Hey, at least it's not 'Deleted' as an option. That would just be a waste of a perfectly good knowledge article!
RE
Rebecka 1 year ago
↳ replying to Jettie
D) Reviewed
VI
Vincenza 1 year ago
↳ replying to Jettie
C) Retired
KR
Kristofer 1 year ago
↳ replying to Jettie
A) Published
PE
Pearly 2 years ago
Come on, it's gotta be C) Retired! I mean, who wants to see a knowledge article that's been put out to pasture? That's just depressing.
SU
Suzi 2 years ago
Hmm, I was stuck between B) Drafted and A) Published. I guess the key is that the article needs to be in a 'live' state, not just in draft form. Looks like A) is the way to go.
FR
Freeman 2 years ago
I was leaning towards D) Reviewed, since I figured the article would need to go through a review process before being made available. But you make a good point, Chi.
CA
Carmela 1 year ago
↳ replying to Freeman
I agree with you, A) Published makes the most sense. It's when the article is officially available for users.
GL
Gladys 2 years ago
↳ replying to Freeman
I think A) Published is the correct answer. That's when the article is ready for users to see.
VI
Vinnie 2 years ago
I'm not sure, but I think it could also be D) Reviewed before being published to ensure accuracy.
CH
Chi 2 years ago
I think the correct answer is A) Published. After all, a knowledge article needs to be in a published state to be displayed to the user, right?
GE
Genevieve 1 year ago
↳ replying to Chi
Correct, published articles are the ones that users can see.
HA
Han 1 year ago
↳ replying to Chi
That's right, only published articles are visible to users.
AB
Abel 1 year ago
↳ replying to Chi
I agree, a knowledge article must be published to be displayed to a user.
MA
Mariann 2 years ago
↳ replying to Chi
Yes, you are correct. A) Published is the correct answer.
KA
Kallie 2 years ago
I agree with Man, a knowledge article should be published to be visible to users.
MA
Man 2 years ago
I think the answer is A) Published because that's when it's ready for users to see.
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