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ServiceNow CSA Exam - Topic 3 Question 99 Discussion

Actual exam question for ServiceNow's CSA exam

Question #: 99
Topic #: 3

[All CSA Questions]

Why would you build a custom app?

Choose 2 answers A

ATo create a custom integration for a 3rd party system

BTo fulfill a specific use case on internal processes

CTo avoid using a code repository like GitHub or GitLab

DTo replace ServiceNow base tables

Show Suggested Answer

Suggested Answer: A, B

by Roosevelt at May 16, 2026, 07:47 AM

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Louisa

4 days ago

Wait, why would you avoid GitHub? That's just weird.

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Rebbeca

9 days ago

Totally agree, B is a solid reason.

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Starr

15 days ago

A custom app can really streamline internal processes!

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Aja

20 days ago

Replacing ServiceNow tables? That sounds risky!

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Honey

25 days ago

A is definitely a must for integrating with other systems.

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Sharen

1 month ago

Wait, why would anyone avoid GitHub? That seems odd.

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Jolanda

1 month ago

I totally agree, B is a solid reason.

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Juliann

1 month ago

A custom app can really streamline internal processes!

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Beatriz

2 months ago

I’m a bit confused about D; I thought replacing base tables was more about customization rather than building a whole new app.

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Kayleigh

2 months ago

I think we practiced a question similar to this, and I’m pretty sure C is definitely not a reason to build a custom app.

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Alline

2 months ago

I’m not entirely sure, but I feel like A makes sense too since integrating with 3rd party systems is often a reason to build something custom.

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Selma

2 months ago

I remember discussing how custom apps can really help with specific internal processes, so I think B is definitely one of the answers.

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Phil

2 months ago

I’m leaning towards A and B as my answers. I don’t see why anyone would avoid using GitHub, so C seems wrong. D just doesn’t feel right either.

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Wilford

2 months ago

I feel like B is definitely one of the right answers, but I’m not confident about A. I thought custom apps were more about internal processes than integrations.

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Edgar

3 months ago

I remember a practice question where we discussed integrations, so A makes sense to me. But I’m a bit confused about D; replacing base tables sounds risky.

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Wai

4 months ago

I think building a custom app is mainly about fulfilling specific use cases, so I’d go with B for sure. A seems plausible too, but I'm not entirely sure.

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