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ServiceNow CSA Exam - Topic 3 Question 99 Discussion

Why would you build a custom app?Choose 2 answers A
A) To create a custom integration for a 3rd party system and B) To fulfill a specific use case on internal processes
C) To avoid using a code repository like GitHub or GitLab
D) To replace ServiceNow base tables

ServiceNow CSA Exam - Topic 3 Question 99 Discussion

Actual exam question for ServiceNow's CSA exam
Question #: 99
Topic #: 3
[All CSA Questions]

Why would you build a custom app?

Choose 2 answers A

Show Suggested Answer Hide Answer
Suggested Answer: A, B

by Roosevelt at May 16, 2026, 07:47 AM

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Beatriz
1 hour ago
I’m a bit confused about D; I thought replacing base tables was more about customization rather than building a whole new app.
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Kayleigh
5 days ago
I think we practiced a question similar to this, and I’m pretty sure C is definitely not a reason to build a custom app.
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Alline
10 days ago
I’m not entirely sure, but I feel like A makes sense too since integrating with 3rd party systems is often a reason to build something custom.
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Selma
16 days ago
I remember discussing how custom apps can really help with specific internal processes, so I think B is definitely one of the answers.
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Phil
21 days ago
I’m leaning towards A and B as my answers. I don’t see why anyone would avoid using GitHub, so C seems wrong. D just doesn’t feel right either.
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Wilford
26 days ago
I feel like B is definitely one of the right answers, but I’m not confident about A. I thought custom apps were more about internal processes than integrations.
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Edgar
1 month ago
I remember a practice question where we discussed integrations, so A makes sense to me. But I’m a bit confused about D; replacing base tables sounds risky.
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Wai
3 months ago
I think building a custom app is mainly about fulfilling specific use cases, so I’d go with B for sure. A seems plausible too, but I'm not entirely sure.
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