ServiceNow Exam CSA Topic 3 Question 86 Discussion

In ServiceNow Flow Designer, when an action is executed within a flow, it generates a runtime value that remains consistent throughout the flow execution. This value is known as a data pill runtime value.

Understanding Data Pill Runtime Values:

Definition: A data pill represents dynamic data retrieved from a trigger, action, or step in a flow.

Behavior: When a flow runs an action, it produces a data pill that stores the generated value. This value remains unchanged for the duration of the flow's execution.

Usage: These values can be used in conditions, other actions, or as inputs to subsequent steps.

Key Features of Data Pills in Flow Designer:

Persistency: The data pill's value remains the same throughout the flow's execution.

Accessibility: Data pills can be referenced throughout different actions in the flow.

Dynamic Population: Data pills dynamically capture runtime values, eliminating the need for hardcoding.

Example Scenario: Suppose a flow is triggered when a new incident is created. The incident's sys_id is stored as a data pill and can be referenced in subsequent actions, such as sending an email notification or updating the record.

Reference:

ServiceNow Docs: Understanding Data Pills in Flow Designer

ServiceNow Flow Designer Training: Flow Designer Basics