ServiceNow Exam CSA Topic 3 Question 69 Discussion

Actual exam question for ServiceNow's CSA exam

Question #: 69
Topic #: 3

[All CSA Questions]

While testing a Catalog Item for ordering an expensive computer, the mandatory approval is being skipped for requester Bob, Smith, but not for any of the other requesters. What could explain the issue?

AThere is a business rule, excluding Bob.Smith from any approvals.

BBob Smith does not have a delegate set up on his account,

CThe Bob Smith user account, does not have a manager specified.

DThe manager does not have a delegate assigned,

EBob Smith is a VIP.

Show Suggested Answer

Suggested Answer: E

The Dependency View provides a visual representation of the relationships between configuration items (CIs) in ServiceNow. It allows you to see how CIs are connected and how changes to one CI may impact others.

ServiceNow Product Documentation:Configuration item relationships in the CMDB -https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/configuration-management/concept/c_CIRelationships.html

ServiceNow Community:How to display dependencies for CIs in the Dependency View -https://www.servicenow.com/community/service-management-forum/load-a-specific-dependency-view-map/m-p/410421

by Cherry at Sep 08, 2024, 10:57 PM

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Virgilio

3 months ago

I'm leaning towards option A. There's gotta be some shady business rule that's excluding Bob Smith from the approval process. Sounds like someone's playing favorites around here.

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Belen

2 months ago

I see your point. It's definitely worth looking into all the possibilities to figure out the issue.

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Zack

2 months ago

True, but it could also be that Bob Smith is a VIP and that's why the approval is being skipped.

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Juliana

2 months ago

But what if Bob Smith doesn't have a manager specified? That could also be the issue.

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Taryn

2 months ago

I think it could be option A. Maybe there's a business rule that's skipping Bob Smith's approval.

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Victor

3 months ago

Ha! I bet it's all just a glitch in the system. Bob Smith probably forgot to fill out the right paperwork, and now the computer's just having a meltdown.

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Hubert

3 months ago

Option E is the way to go! Bob Smith must be a VIP, and that's why he's getting special treatment. I bet he's got some serious pull around here.

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Fabiola

2 months ago

E is the way to go! Bob Smith must be a VIP, and that's why he's getting special treatment. I bet he's got some serious pull around here.

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Geoffrey

2 months ago

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Lillian

2 months ago

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Paz

3 months ago

C) The Bob Smith user account, does not have a manager specified.

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Clemencia

3 months ago

E) Bob Smith is a VIP.

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Tuyet

3 months ago

A) There is a business rule, excluding Bob.Smith from any approvals.

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Pa

4 months ago

I'm not sure, but it could also be option B. If Bob Smith doesn't have a delegate set up, that might explain why the approval is being skipped for him specifically.

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Domingo

2 months ago

I'm not sure, but it could also be option B. If Bob Smith doesn't have a delegate set up, that might explain why the approval is being skipped for him specifically.

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Brandon

2 months ago

C) The Bob Smith user account does not have a manager specified.

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Rhea

3 months ago

B) Bob Smith does not have a delegate set up on his account.

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Alesia

3 months ago

A) There is a business rule, excluding Bob.Smith from any approvals.

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Stefanie

4 months ago

Hmm, this seems like a tricky issue. I'm thinking it might be option C - the Bob Smith user account doesn't have a manager specified. That would definitely cause the approval to be skipped.

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