ServiceNow Exam CSA Topic 3 Question 69 Discussion

Actual exam question for ServiceNow's CSA exam

Question #: 69
Topic #: 3

[All CSA Questions]

While testing a Catalog Item for ordering an expensive computer, the mandatory approval is being skipped for requester Bob, Smith, but not for any of the other requesters. What could explain the issue?

AThere is a business rule, excluding Bob.Smith from any approvals.

BBob Smith does not have a delegate set up on his account,

CThe Bob Smith user account, does not have a manager specified.

DThe manager does not have a delegate assigned,

EBob Smith is a VIP.

Show Suggested Answer

Suggested Answer: E

The Dependency View provides a visual representation of the relationships between configuration items (CIs) in ServiceNow. It allows you to see how CIs are connected and how changes to one CI may impact others.

ServiceNow Product Documentation:Configuration item relationships in the CMDB -https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/configuration-management/concept/c_CIRelationships.html

ServiceNow Community:How to display dependencies for CIs in the Dependency View -https://www.servicenow.com/community/service-management-forum/load-a-specific-dependency-view-map/m-p/410421

by Cherry at Sep 08, 2024, 10:57 PM

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Stefanie

6 days ago

Hmm, this seems like a tricky issue. I'm thinking it might be option C - the Bob Smith user account doesn't have a manager specified. That would definitely cause the approval to be skipped.

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