ServiceNow Exam CSA Topic 2 Question 44 Discussion

Actual exam question for ServiceNow's CSA exam

Question #: 44
Topic #: 2

[All CSA Questions]

Which feature helps to automatically allocate a critical, high priority, service request to the appropriate assignment group or team member?

AUser Policy

BUI policy

CPredictive Intelligence

DAssignment Rule

Show Suggested Answer

Suggested Answer: B

by Sue at Jul 08, 2023, 01:26 PM

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Galen

13 days ago

Ah, the age-old question: which feature helps to automatically allocate a critical, high priority, service request to the appropriate assignment group or team member? I guess you could say it's a real 'assignment' to figure that one out!

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Blair

14 days ago

Predictive Intelligence, huh? Sounds like something out of a sci-fi movie. I'll stick with the good old-fashioned Assignment Rule. It may not be as fancy, but it gets the job done!

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Pa

17 days ago

User Policy? UI policy? What is this, a fashion show? I'm sticking with the option that actually sounds like it's doing the job - Assignment Rule.

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Sabra

18 days ago

Hmm, Predictive Intelligence, huh? That's an interesting option. But I think I'll go with the good ol' reliable Assignment Rule. Can't go wrong with that.

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Emily

7 days ago

I agree, Assignment Rule is a solid choice.

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Janna

25 days ago

Ah, this one's a tricky one! Gotta love those 'appropriate assignment' questions. I'm going with D - Assignment Rule. Sounds like the logical choice to me.

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