Discuss ServiceNow CSA Exam Topic 1 Question 101

Which data consistency settings can be achieved using UI Policy?

Choose 3 answers

ASetting fields to accept the data with 'n' number of characters

BSetting fields hidden

CSetting fields to accept the data in an expected format

DSettings fields read-only

ESetting fields mandatory

Suggested Answer: B, D, E

UI Policies in ServiceNow dynamically control form field behaviors without scripting. They help maintain data consistency and improve user experience.

Correct Answers

B . Setting fields hidden

UI Policies can hide form fields based on conditions.

Example: Hide the 'Resolution Notes' field unless State = Resolved.

D . Setting fields read-only

UI Policies can make fields read-only to prevent users from modifying certain data.

Example: Set 'Requested For' field read-only after submission.

E . Setting fields mandatory

UI Policies can enforce mandatory fields based on conditions.

Example: Make the 'Justification' field mandatory if Priority = High.

Incorrect Answer Choices

A . Setting fields to accept the data with 'n' number of characters

Field length restrictions are set in the Dictionary Definition, not UI Policies.

C . Setting fields to accept the data in an expected format

Data formatting (e.g., date, phone number) is controlled by Field Types and Data Policies, not UI Policies.

ServiceNow Documentation: UI Policies Overview

ServiceNow Developer Guide: Creating UI Policies

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12 comments · newest first

Shawna 2 months ago

A, C, and D make sense to me. Read-only helps maintain consistency too.

My 2 months ago

I feel like B, D, and E could also work, but they don't enforce data format.

Marleen 3 months ago

I think A, C, and E are the right choices. They ensure proper data entry.

Nicolette 3 months ago

Totally agree with Esteban, those are the key ones!

Lilli 3 months ago

Wait, can UI Policy really enforce formats? Sounds too good to be true.

Genevieve 3 months ago

Definitely A, C, and D!

Evelynn 3 months ago

I think B should be included too.

Esteban 3 months ago

A, C, and E are correct!

Malcolm 4 months ago

I’m pretty confident that making fields mandatory and read-only are correct, but I’m a bit uncertain about the hidden fields option.

Mabel 4 months ago

I feel like setting fields to accept data in a specific format is something UI Policies can do, but I can't recall if it was one of the choices here.

Dino 4 months ago

I remember practicing a question similar to this, and I think hiding fields and making them read-only were options too.

Mitsue 4 months ago

I think UI Policies can definitely set fields to be mandatory, but I'm not sure about the character limit one.

ServiceNow CSA Exam - Topic 1 Question 101 Discussion