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ServiceNow CIS-SIR Exam - Topic 5 Question 12 Discussion

What factor, if any, limits the ability to close SIR records?
A) Opened related INC records
B) Best practice dictates that SIR records should be set to 'Resolved' never to 'Closed'
C) Nothing, SIR records could be closed at any time
D) All post-incident review Question:ers have to be completed first

ServiceNow CIS-SIR Exam - Topic 5 Question 12 Discussion

Actual exam question for ServiceNow's CIS-SIR exam
Question #: 12
Topic #: 5
[All CIS-SIR Questions]

What factor, if any, limits the ability to close SIR records?

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Suggested Answer: A

by Emerson at May 08, 2022, 03:16 AM

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Terrilyn
10 months ago
I’m not sure about B, seems like a weird best practice to me.
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Vilma
10 months ago
D makes sense, gotta wrap up all reviews first.
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Leonardo
11 months ago
Wait, is it really C? That seems too easy!
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Pearlie
11 months ago
I disagree with B, closing should be an option if everything's resolved.
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Adolph
11 months ago
Definitely A, those open INC records can hold things up.
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Cristy
11 months ago
I thought SIR records could be closed anytime, but now I'm questioning if there are specific conditions that limit that.
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Emerson
11 months ago
I’m leaning towards option D because I think all post-incident reviews need to be done first, but I might be mixing it up with another topic.
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Zachary
11 months ago
I feel like I studied that best practices suggest SIRs should be resolved instead of closed, but I can't recall the exact reasoning behind it.
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Selma
11 months ago
I think I remember something about related INC records preventing SIR closure, but I'm not entirely sure if that's the only factor.
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Marta
11 months ago
I'm pretty sure this is false, but I'm not 100% confident. I'll have to think it through carefully.
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Refugia
11 months ago
I'm leaning towards B as well. Conveying that the results are a point-in-time assessment sets the right context for the reviewers, so they don't draw the wrong conclusions about the overall security of the target.
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Ryan
12 months ago
This looks like a classic retained earnings adjustment question. I'm confident I can work through the mechanics and arrive at the correct answer.
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