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ServiceNow CIS-PA Exam - Topic 6 Question 9 Discussion

Which Indicator should be excluded from a Historic Data Collection because its scores cannot be accurately collected?
C) Summed age of open problems
A) Number of new requests
B) Number of incidents resolved in time
D) Number of open problems not updated in the last 90 days

ServiceNow CIS-PA Exam - Topic 6 Question 9 Discussion

Actual exam question for ServiceNow's CIS-PA exam
Question #: 9
Topic #: 6
[All CIS-PA Questions]

Which Indicator should be excluded from a Historic Data Collection because its scores cannot be accurately collected?

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Suggested Answer: C

Historic Data Collection is designed to accurately reconstruct past indicator scores based on historical records. Indicators that rely on calculated age values, such as summed age of open problems, cannot be accurately reconstructed because age is a time-relative value that depends on the exact moment of calculation.

Count-based indicators (options A, B, and D) can be recalculated historically by evaluating record states at specific points in time. However, summing age values requires knowing the precise age of each record at each historical interval, which is not reliably reproducible. ServiceNow documentation explicitly warns against using historic data collection for age-based and duration-sum indicators, making option C the correct exclusion.


by Clarence at May 02, 2026, 07:58 AM

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Cortney
2 hours ago
Totally agree, D is too vague.
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Anthony
5 days ago
I think D is the one to exclude.
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Gearldine
10 days ago
I’m confused about A and D; both seem like they could have issues with accurate data collection.
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Adela
16 days ago
I'm leaning towards B because it seems like incidents resolved in time could vary a lot based on reporting accuracy.
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Art
21 days ago
I remember practicing a question about indicators that are hard to measure, and I feel like the summed age of open problems could be misleading too.
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Novella
26 days ago
I think the answer might be D, but I'm not entirely sure if the age of open problems could also be problematic.
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Daron
1 month ago
I practiced a similar question, and I think B was considered reliable, so it might be one of the others.
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Kaycee
3 months ago
I feel like A could also be a candidate, but I can't recall why exactly.
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Yuette
3 months ago
I'm not sure, but I remember a practice question about indicators that are hard to measure. Maybe it's C?
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Lashaunda
3 months ago
I think it might be D, since if problems aren't updated, we can't really trust the data.
upvoted 0 times
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