Discuss ServiceNow CIS-PA Exam Topic 6 Question 11

There is a Summed Duration of wait time Indicator that stores duration in milliseconds.

Which action accurately configures the displayed duration in hours without creating a separate Formula Indicator?

ASet the Unit in the Indicator to Hours

BUse the API method getHours() in the Formula box

CUse a Performance Analytics script to convert milliseconds to hours and recollect

DAdd / 3600000 to the Formula box and check Use formula

Suggested Answer: A

Platform Analytics supports unit conversion for duration-based indicators through the Unit field on the Indicator record. When an indicator stores duration values (such as milliseconds), setting the Unit to Hours automatically converts and displays the values correctly without modifying the underlying data or recollecting scores.

Using formulas or scripts is unnecessary and discouraged when a built-in unit conversion is available. The Formula box is intended for mathematical aggregation logic, not unit conversion. ServiceNow documentation explicitly states that duration indicators should rely on the Unit setting to control how values are displayed, making option A the correct and supported approach.

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21 comments · newest first

Buck 19 days ago

D is clear and effective.

Niesha 24 days ago

A could mislead some.

Madonna 29 days ago

I lean towards D too.

Lavera 1 month ago

I feel unsure about the right answer.

Annamae 1 month ago

C requires extra steps, not efficient.

Charisse 1 month ago

B sounds complicated with API.

Buck 2 months ago

I agree, D is straightforward.

Amie 2 months ago

It directly converts milliseconds to hours.

Niesha 2 months ago

Why D?

Amie 2 months ago

D seems like the best choice.

Madonna 2 months ago

I think A is too simple.

Lavera 3 months ago

This question is tricky.

Nicholle 3 months ago

D) is definitely the way to go for conversion!

Portia 3 months ago

B) Using getHours() is not the right approach here.

Yoko 3 months ago

Surprised that this isn't more straightforward!

Albert 3 months ago

I disagree, D) Add / 3600000 seems more accurate.

Zana 3 months ago

A) Set the Unit in the Indicator to Hours is the simplest way.

Taryn 4 months ago

I’m confused about the API method in option B. I don’t recall if we can use it in this context without a formula.

Avery 4 months ago

I feel like I saw a similar question where we had to convert milliseconds, and I think we used a division method. So, D might be correct.

Elenore 4 months ago

I'm not entirely sure, but I remember something about using a formula to convert time units. Maybe option D is the way to go?

Dion 4 months ago

I think option A sounds right since it mentions setting the unit directly in the indicator.

ServiceNow CIS-PA Exam - Topic 6 Question 11 Discussion