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ServiceNow CIS-PA Exam - Topic 6 Question 11 Discussion

There is a Summed Duration of wait time Indicator that stores duration in milliseconds.Which action accurately configures the displayed duration in hours without creating a separate Formula Indicator?
A) Set the Unit in the Indicator to Hours
B) Use the API method getHours() in the Formula box
C) Use a Performance Analytics script to convert milliseconds to hours and recollect
D) Add / 3600000 to the Formula box and check Use formula

ServiceNow CIS-PA Exam - Topic 6 Question 11 Discussion

Actual exam question for ServiceNow's CIS-PA exam
Question #: 11
Topic #: 6
[All CIS-PA Questions]

There is a Summed Duration of wait time Indicator that stores duration in milliseconds.

Which action accurately configures the displayed duration in hours without creating a separate Formula Indicator?

Show Suggested Answer Hide Answer
Suggested Answer: A

Platform Analytics supports unit conversion for duration-based indicators through the Unit field on the Indicator record. When an indicator stores duration values (such as milliseconds), setting the Unit to Hours automatically converts and displays the values correctly without modifying the underlying data or recollecting scores.

Using formulas or scripts is unnecessary and discouraged when a built-in unit conversion is available. The Formula box is intended for mathematical aggregation logic, not unit conversion. ServiceNow documentation explicitly states that duration indicators should rely on the Unit setting to control how values are displayed, making option A the correct and supported approach.


by Richelle at May 28, 2026, 01:27 AM

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Buck
4 days ago
I agree, D is straightforward.
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Amie
9 days ago
It directly converts milliseconds to hours.
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Niesha
15 days ago
Why D?
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Amie
20 days ago
D seems like the best choice.
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Madonna
25 days ago
I think A is too simple.
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Lavera
1 month ago
This question is tricky.
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Nicholle
1 month ago
D) is definitely the way to go for conversion!
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Portia
1 month ago
B) Using getHours() is not the right approach here.
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Yoko
2 months ago
Surprised that this isn't more straightforward!
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Albert
2 months ago
I disagree, D) Add / 3600000 seems more accurate.
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Zana
2 months ago
A) Set the Unit in the Indicator to Hours is the simplest way.
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Taryn
2 months ago
I’m confused about the API method in option B. I don’t recall if we can use it in this context without a formula.
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Avery
2 months ago
I feel like I saw a similar question where we had to convert milliseconds, and I think we used a division method. So, D might be correct.
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Elenore
2 months ago
I'm not entirely sure, but I remember something about using a formula to convert time units. Maybe option D is the way to go?
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Dion
3 months ago
I think option A sounds right since it mentions setting the unit directly in the indicator.
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