MENU
Which Breakdown should be excluded from the Historical Data Collection job configured for the indicator Number of open and overdue incidents?
Historical Data Collection is intended to accurately reconstruct past indicator scores. Age-based breakdowns must be excluded because age is a time-relative value that cannot be reliably recalculated for historical points in time.
For the indicator Number of open and overdue incidents, breakdowns such as Location, Category, and State can be historically recalculated by evaluating record attributes at specific points in time. However, Age depends on the exact moment of evaluation and changes continuously, making it unsuitable for historical backfilling.
ServiceNow documentation explicitly warns against using age or duration-based breakdowns in historical data collection jobs, as they lead to inaccurate or misleading results. Therefore, option A is the correct and documented exclusion.