Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

ServiceNow Exam CIS-ITSM Topic 7 Question 74 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam
Question #: 74
Topic #: 7
[All CIS-ITSM Questions]

Your customer wants to know why users with the problem_coordinator role can Communicate workarounds, and fixes; but users with problem_task_analyst cannot.

How do you explain this?

Show Suggested Answer Hide Answer
Suggested Answer: A

Knowledge [kb_knowledge] is a base table; it does not extend another table


by Caprice at Aug 28, 2023, 09:18 PM

Limited Time Offer

25%

Off

Get Premium CIS-ITSM Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel
Selene
1 months ago
Hmm, sounds like the problem coordinator is the PR person, and the problem_task_analyst is the behind-the-scenes genius who can't be trusted with the public.
upvoted 0 times
Tashia
8 days ago
A) The technical resources working on the problem investigation are focused on the technical details, and may provide information that is not useful for the callers
upvoted 0 times
...
...
Dana
2 months ago
Ah, the joys of role-based access control. Clearly, the problem coordinator is the chosen one, while the poor problem_task_analyst is just the sidekick.
upvoted 0 times
Loren
6 days ago
B) The problem coordinator is responsible for approving or rejecting the proposed message
upvoted 0 times
...
Tricia
8 days ago
A) The technical resources working on the problem investigation are focused on the technical details, and may provide information that is not useful for the callers
upvoted 0 times
...
Eleonora
1 months ago
B) The problem coordinator is responsible for approving or rejecting the proposed message
upvoted 0 times
...
Lavelle
1 months ago
A) The technical resources working on the problem investigation are focused on the technical details, and may provide information that is not useful for the callers
upvoted 0 times
...
...
Coletta
2 months ago
I guess the problem coordinator is the expert negotiator, while the problem_task_analyst is just the techie who can't communicate with normal people.
upvoted 0 times
...
Janine
2 months ago
The problem coordinator role has more authority to communicate with users, as they are responsible for approving the message content. The problem_task_analyst role likely doesn't have that level of oversight.
upvoted 0 times
...
Bok
2 months ago
Maybe users with the problem_task_analyst role have limited access to certain features for security reasons.
upvoted 0 times
...
Emile
2 months ago
I agree with Claribel. The problem coordinator role probably has more control over the communication process.
upvoted 0 times
...
Claribel
2 months ago
I think the problem coordinator role has more authority in approving messages.
upvoted 0 times
...

Save Cancel