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ServiceNow Exam CIS-ITSM Topic 7 Question 74 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam
Question #: 74
Topic #: 7
[All CIS-ITSM Questions]

Your customer wants to know why users with the problem_coordinator role can Communicate workarounds, and fixes; but users with problem_task_analyst cannot.

How do you explain this?

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Suggested Answer: A

Knowledge [kb_knowledge] is a base table; it does not extend another table


by Caprice at Aug 28, 2023, 09:18 PM

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Dana
1 days ago
Ah, the joys of role-based access control. Clearly, the problem coordinator is the chosen one, while the poor problem_task_analyst is just the sidekick.
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Coletta
2 days ago
I guess the problem coordinator is the expert negotiator, while the problem_task_analyst is just the techie who can't communicate with normal people.
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Janine
3 days ago
The problem coordinator role has more authority to communicate with users, as they are responsible for approving the message content. The problem_task_analyst role likely doesn't have that level of oversight.
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Bok
9 days ago
Maybe users with the problem_task_analyst role have limited access to certain features for security reasons.
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Emile
10 days ago
I agree with Claribel. The problem coordinator role probably has more control over the communication process.
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Claribel
17 days ago
I think the problem coordinator role has more authority in approving messages.
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