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ServiceNow CIS-ITSM Exam - Topic 7 Question 54 Discussion

Which of the following are available Topic Blocks for ITSM Virtual Agent? Select 3 Answers from the below options
A) Search Catalog Item and B) Request Catalog and E) Create Incident
C) Create Problem
D) Create Change

ServiceNow CIS-ITSM Exam - Topic 7 Question 54 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam
Question #: 54
Topic #: 7
[All CIS-ITSM Questions]

Which of the following are available Topic Blocks for ITSM Virtual Agent? Select 3 Answers from the below options

Show Suggested Answer Hide Answer
Suggested Answer: A, B, E

by Cathrine at Jun 24, 2022, 04:08 AM

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Wendell
7 months ago
I thought "Create Problem" was a standard feature too!
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Joanna
7 months ago
Wait, are we sure "Search Catalog Item" is a Topic Block?
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Carrol
8 months ago
I agree, but I'm not convinced about "Create Change."
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Sheridan
8 months ago
Pretty sure "Request Catalog" is also included.
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Eric
8 months ago
I think "Create Incident" is definitely one of them.
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Willodean
8 months ago
I’m pretty certain "Search Catalog Item" is not one of the Topic Blocks, but I could be mixing it up with another topic.
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Corinne
8 months ago
I remember practicing a similar question, and I think "Request Catalog" was one of the correct answers.
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Galen
8 months ago
I think "Create Incident" is definitely one of the options, but I'm not sure about the others.
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Ashley
8 months ago
I feel like "Create Change" might be an option too, but I can't recall if it was specifically mentioned in our study materials.
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Joanna
8 months ago
Hmm, I'm a bit unsure about this one. The question mentions minimizing travel time, so I'm wondering if the Unified routing or Resource scheduling optimization options might be better.
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Jeanice
8 months ago
I'm a bit confused on the difference between allowing reporting and creating a permission set. I'll need to review those options carefully.
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Dominque
9 months ago
Kickbacks seem similar to this, but I feel like overbilling could fall under a different category.
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