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Which of the following are available Topic Blocks for ITSM Virtual Agent? Select 3 Answers from the below options
Suggested Answer: A, B, E
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12 comments · newest first
WE
Wendell
12 months ago
I thought "Create Problem" was a standard feature too!
JO
Joanna
12 months ago
Wait, are we sure "Search Catalog Item" is a Topic Block?
CA
Carrol
1 year ago
I agree, but I'm not convinced about "Create Change."
SH
Sheridan
1 year ago
Pretty sure "Request Catalog" is also included.
ER
Eric
1 year ago
I think "Create Incident" is definitely one of them.
WI
Willodean
1 year ago
I’m pretty certain "Search Catalog Item" is not one of the Topic Blocks, but I could be mixing it up with another topic.
CO
Corinne
1 year ago
I remember practicing a similar question, and I think "Request Catalog" was one of the correct answers.
GA
Galen
1 year ago
I think "Create Incident" is definitely one of the options, but I'm not sure about the others.
AS
Ashley
1 year ago
I feel like "Create Change" might be an option too, but I can't recall if it was specifically mentioned in our study materials.
JO
Joanna
1 year ago
Hmm, I'm a bit unsure about this one. The question mentions minimizing travel time, so I'm wondering if the Unified routing or Resource scheduling optimization options might be better.
JE
Jeanice
1 year ago
I'm a bit confused on the difference between allowing reporting and creating a permission set. I'll need to review those options carefully.
DO
Dominque
1 year ago
Kickbacks seem similar to this, but I feel like overbilling could fall under a different category.