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ServiceNow CIS-ITSM Exam - Topic 7 Question 49 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam
Question #: 49
Topic #: 7
[All CIS-ITSM Questions]

What type of record can be created from an incident record from the workspace view to track and manage opportunities for improving a service or process?

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Suggested Answer: D

by Jennie at May 05, 2022, 11:04 PM

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Georgene
4 months ago
Are we sure about that? I thought it could be Opportunity initiative too.
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Wenona
4 months ago
I agree, Improvement initiative makes the most sense here.
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Milly
5 months ago
Wait, is it really called an Improvement task? Sounds off.
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Helga
5 months ago
I think it's actually an Opportunity task.
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Tricia
5 months ago
It's definitely an Improvement initiative!
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Geoffrey
5 months ago
I’m leaning towards "Opportunity initiative," but I remember there being some confusion about the terms in our last review session.
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Lisha
5 months ago
I feel like "Improvement task" could be the right answer, but I can't recall the exact details from my notes.
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Bulah
5 months ago
I remember practicing a question about tracking service improvements, and I think "Opportunity task" was mentioned, but it feels a bit off for this context.
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Shantell
5 months ago
I think it might be "Improvement initiative," but I'm not entirely sure. We covered something similar in class.
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Yuriko
5 months ago
Hmm, I'm a bit unsure about this one. The options all seem relevant to agile, but I'm not sure which one is the most essential for a quality-driven approach. I'll have to think this through carefully.
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Talia
5 months ago
I'm a little confused by the different approaches here. Do we need to use dropDuplicates() or distinct()? I'm not sure which one is more appropriate for this specific question.
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Willard
5 months ago
This question is testing our understanding of ABC and how it can be used. I'll make sure to read through the options closely and think about the practical applications of activity-based costing that were covered in the course material.
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Lettie
6 months ago
This question reminds me of a practice one where we had a different percentage for advances, but I remember the formula for the annual cost is pretty straightforward. Just need to be careful with the numbers!
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