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ServiceNow CIS-ITSM Exam - Topic 7 Question 40 Discussion

Posted by Sue on May 05, 2022 at 03:29 PM

It is possible to use the same categories for both incidents and problems.

Suggested Answer: A

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12 comments · newest first
PH
Phyliss 12 months ago
Not sure about that, seems a bit confusing.
AM
Ammie 12 months ago
True, same categories can work for both.
AL
Alishia 1 year ago
Wait, really? I thought they were different!
EL
Elina 1 year ago
I think it depends on the context.
AU
Audra 1 year ago
Totally agree, they can overlap!
KA
Karan 1 year ago
This sounds familiar, but I can't recall if we specifically covered using the same categories. I might need to think this one through.
HA
Hana 1 year ago
I remember a practice question that mentioned how incidents are more about immediate issues, while problems are root causes. So, I lean towards false.
DO
Donte 1 year ago
I think we discussed how incidents and problems are related but might require different categories. Not entirely sure though.
WI
Wilda 1 year ago
I feel like we categorized incidents and problems differently in our last session. I would say it's false based on that.
FA
Fairy 1 year ago
I think the answer is A - a workbook. Workbooks in Sentinel are designed for creating custom reports and visualizations, which is exactly what this question is asking for. It's the most straightforward solution to the problem.
CH
Charlene 1 year ago
I'm pretty confident I know the answer to this one. From what I remember, the Onboard Administrator access is enabled when the BladeSystem is either managed or monitored by OneView. I'll double-check the options, but I think C is the right answer.
KR
Kristine 1 year ago
Okay, I think I've got it. The sdp-ping tests the in-band, uni-directional or round-trip connectivity of the SDP, not the reachability of hosts or the MTU settings. Option C seems like the best choice.
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