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ServiceNow CIS-ITSM Exam - Topic 7 Question 25 Discussion

How to add restriction on moving incidents from one state to another?
D) Modify the IncidentState script include.
A) Modify the IncidentState UI Policy.
B) Modify records in the Records State Transition table.
C) Modify the script of the Save UI Action.

ServiceNow CIS-ITSM Exam - Topic 7 Question 25 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam
Question #: 25
Topic #: 7
[All CIS-ITSM Questions]

How to add restriction on moving incidents from one state to another?

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Suggested Answer: D

by Mitzie at May 07, 2022, 06:26 PM

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Bernadine
10 months ago
I disagree, C seems too limited for this task.
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Devorah
10 months ago
Definitely D, that's where the logic is!
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Ivory
11 months ago
Wait, can you really restrict state transitions like that?
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Lacresha
11 months ago
I think B is more effective for this.
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Carmelina
11 months ago
A is the way to go!
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Amalia
11 months ago
I think modifying the IncidentState script include might be the best option, but I need to double-check how that interacts with state changes.
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Alex
11 months ago
I feel like the Save UI Action script could be a way to enforce restrictions, but I can't recall the exact details on how that would work.
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Harrison
11 months ago
I think we might need to look at the IncidentState UI Policy, but I'm not entirely sure if that's the right approach for adding restrictions.
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Cecilia
11 months ago
I remember practicing a question about state transitions, and it seems like modifying the Records State Transition table could be relevant here.
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Catarina
11 months ago
The key here is to identify the measures that are proactive in nature, rather than reactive. Preventive measures seem to be the best fit for that criteria.
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Tracey
11 months ago
Okay, let's see. The question is asking about the information provided in the factorial plot. I'll need to make sure I understand what each axis and data point represents.
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Paola
12 months ago
Okay, I think I've got it. The key is that I3 must be present for A to execute, and I1 or I2 can be used, but not both. I'm leaning towards option C.
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