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ServiceNow CIS-ITSM Exam - Topic 7 Question 25 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam
Question #: 25
Topic #: 7
[All CIS-ITSM Questions]

How to add restriction on moving incidents from one state to another?

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Suggested Answer: D

by Mitzie at May 07, 2022, 06:26 PM

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Bernadine
4 months ago
I disagree, C seems too limited for this task.
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Devorah
4 months ago
Definitely D, that's where the logic is!
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Ivory
5 months ago
Wait, can you really restrict state transitions like that?
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Lacresha
5 months ago
I think B is more effective for this.
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Carmelina
5 months ago
A is the way to go!
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Amalia
5 months ago
I think modifying the IncidentState script include might be the best option, but I need to double-check how that interacts with state changes.
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Alex
5 months ago
I feel like the Save UI Action script could be a way to enforce restrictions, but I can't recall the exact details on how that would work.
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Harrison
5 months ago
I think we might need to look at the IncidentState UI Policy, but I'm not entirely sure if that's the right approach for adding restrictions.
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Cecilia
5 months ago
I remember practicing a question about state transitions, and it seems like modifying the Records State Transition table could be relevant here.
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Catarina
5 months ago
The key here is to identify the measures that are proactive in nature, rather than reactive. Preventive measures seem to be the best fit for that criteria.
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Tracey
5 months ago
Okay, let's see. The question is asking about the information provided in the factorial plot. I'll need to make sure I understand what each axis and data point represents.
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Paola
6 months ago
Okay, I think I've got it. The key is that I3 must be present for A to execute, and I1 or I2 can be used, but not both. I'm leaning towards option C.
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