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ServiceNow CIS-ITSM Exam - Topic 7 Question 25 Discussion

How to add restriction on moving incidents from one state to another?
D) Modify the IncidentState script include.
A) Modify the IncidentState UI Policy.
B) Modify records in the Records State Transition table.
C) Modify the script of the Save UI Action.

ServiceNow CIS-ITSM Exam - Topic 7 Question 25 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam
Question #: 25
Topic #: 7
[All CIS-ITSM Questions]

How to add restriction on moving incidents from one state to another?

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Suggested Answer: D

by Mitzie at May 07, 2022, 06:26 PM

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Bernadine
7 months ago
I disagree, C seems too limited for this task.
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Devorah
7 months ago
Definitely D, that's where the logic is!
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Ivory
8 months ago
Wait, can you really restrict state transitions like that?
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Lacresha
8 months ago
I think B is more effective for this.
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Carmelina
8 months ago
A is the way to go!
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Amalia
8 months ago
I think modifying the IncidentState script include might be the best option, but I need to double-check how that interacts with state changes.
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Alex
8 months ago
I feel like the Save UI Action script could be a way to enforce restrictions, but I can't recall the exact details on how that would work.
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Harrison
8 months ago
I think we might need to look at the IncidentState UI Policy, but I'm not entirely sure if that's the right approach for adding restrictions.
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Cecilia
8 months ago
I remember practicing a question about state transitions, and it seems like modifying the Records State Transition table could be relevant here.
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Catarina
8 months ago
The key here is to identify the measures that are proactive in nature, rather than reactive. Preventive measures seem to be the best fit for that criteria.
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Tracey
8 months ago
Okay, let's see. The question is asking about the information provided in the factorial plot. I'll need to make sure I understand what each axis and data point represents.
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Paola
9 months ago
Okay, I think I've got it. The key is that I3 must be present for A to execute, and I1 or I2 can be used, but not both. I'm leaning towards option C.
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