Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions

ServiceNow CIS-ITSM Exam - Topic 7 Question 130 Discussion

When customers ask to move existing service requests (catalog items) from other platforms, what is a good practice to follow?
D) Review existing items to identify commonalities, to see if items may be combined
A) Maintain the same catalog structure as they implemented previously
B) Move each one over, ensuring that each new item has its own unique workflow
C) Notify all existing users and solicit input on the new catalog items
E) Whenever possible combine existing items into order guides

ServiceNow CIS-ITSM Exam - Topic 7 Question 130 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam
Question #: 130
Topic #: 7
[All CIS-ITSM Questions]

When customers ask to move existing service requests (catalog items) from other platforms, what is a good practice to follow?

Show Suggested Answer Hide Answer
Suggested Answer: D

According to ServiceNow Service Catalog best practices, migrating 'as-is' from a legacy system often carries over inefficient processes and 'catalog sprawl.' The recommended approach is to Review existing items to identify commonalities. By doing so, administrators can use Variables and Variable Sets to create dynamic, flexible items that serve multiple purposes. This reduces the total number of items to maintain, simplifies the user experience, and ensures that the catalog remains scalable. Combining items based on shared workflows or data requirements is more efficient than simply grouping them into Order Guides or maintaining redundant, individual items.


Contribute your Thoughts:

0/2000 characters
Kenny
3 days ago
I feel like maintaining the same catalog structure as in option A could lead to confusion. It might be better to adapt it to our current needs, but I can't recall the exact reasoning behind that.
upvoted 0 times
...
Tesha
8 days ago
I remember a practice question that emphasized the importance of user input, so option C might be a good choice too. But I wonder if notifying users is really necessary in every case.
upvoted 0 times
...
Tanesha
13 days ago
I think option D makes sense because reviewing existing items could help streamline the catalog. But I'm not entirely sure if combining them is always the best approach.
upvoted 0 times
...

Save Cancel