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ServiceNow Exam CIS-ITSM Topic 6 Question 73 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam
Question #: 73
Topic #: 6
[All CIS-ITSM Questions]

If a change model has Write roles AND Can write defined, which users have the ability to modify the change model record? Choose 2 answers

Show Suggested Answer Hide Answer
Suggested Answer: D

The Resolve Incidents UI Action acts ONLY on related Incidents that are in a State of On Hold with an On Hold Reason

of Awaiting Problem. When triggered, t he UI Action will set all Incidents that meet these conditions to a State of

Resolved and will set the Resolution code and Resolution notes.

Updating the Problem record won't update the associated Incidents. The Resolve Incidents UI Action must be used to

update the incidents.


by Martina at Aug 07, 2023, 06:29 AM

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Lyndia
3 months ago
Wait, does the Can write criteria override the Write roles? This is making my head spin!
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Shawn
3 months ago
Haha, I bet the correct answer is hidden in the fine print somewhere. I'm gonna go with B, just to mess with the graders.
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Nathalie
2 months ago
B) Users with admin role
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Cyndy
2 months ago
A) Users with the ftil_admin role
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Micaela
3 months ago
Woah, this is some serious ServiceNow stuff. I'm gonna go with D, just to be different, you know?
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Martina
3 months ago
Aha, I've seen this before! It's gotta be E, because the question says 'AND' not 'OR'.
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Mila
3 months ago
Hmm, this is a tricky one. I think it's either C or E, since the question mentions both Write roles and Can write criteria.
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Ronny
1 months ago
Yes, that seems to be the most logical conclusion.
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Sanda
1 months ago
So, it could be both C and E then.
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Valentin
2 months ago
I agree, but I also think it could be E, which includes users with the Write role(s) AND match the Can write user criteria.
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Mel
2 months ago
I think it's C, because it includes users with the Write role(s) OR that match the Can write user criteria.
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Bette
4 months ago
I'm not sure, but I think D could also be a possibility.
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Taryn
4 months ago
I agree with Joseph, C makes sense because it includes both options.
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Joseph
4 months ago
I think the answer is C.
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