ServiceNow CIS-ITSM Exam - Topic 6 Question 73 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam

Question #: 73
Topic #: 6

If a change model has Write roles AND Can write defined, which users have the ability to modify the change model record? Choose 2 answers

AUsers with the ftil_admin role

BUsers with admin role

CUsers that have the Write role(s) OR that match the Can write user criteria

DUsers with sn_change_write role

EUsers that have the Write role(s) AND match the Can write user criteria

Show Suggested Answer

Suggested Answer: D

The Resolve Incidents UI Action acts ONLY on related Incidents that are in a State of On Hold with an On Hold Reason

of Awaiting Problem. When triggered, t he UI Action will set all Incidents that meet these conditions to a State of

Resolved and will set the Resolution code and Resolution notes.

Updating the Problem record won't update the associated Incidents. The Resolve Incidents UI Action must be used to

update the incidents.

by Martina at Aug 07, 2023, 06:29 AM

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Laticia

4 months ago

A and D are definitely not the answers here.

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Lynette

4 months ago

Wait, can users with just the Write role modify it? Sounds off.

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Jamie

4 months ago

No way, it's all about E for sure!

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Corrinne

4 months ago

I think B should be included too, right?

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Lovetta

5 months ago

Definitely C and E! Those are the ones that fit.

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Dyan

5 months ago

I feel like I might be overthinking this, but I think A and B could be wrong since they don't mention the Write roles directly.

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Felicia

5 months ago

I practiced a similar question, and I believe D is a strong contender because it specifically mentions a role related to change.

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Dwight

5 months ago

I'm not entirely sure, but I remember something about the Write roles being crucial. Maybe C could be correct too?

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Filiberto

5 months ago

I think the answer might be E, since it says "AND" which seems important for the criteria.

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Daniel

5 months ago

This one seems straightforward. I think the answer is C, Behind configuration.

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Jenise

6 months ago

I think the answer is A. The question is asking how to retrieve the published URL of an image added to Content Builder, and the REST API for assets seems like the way to go.

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Lyndia

10 months ago

Wait, does the Can write criteria override the Write roles? This is making my head spin!

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Shawn

10 months ago

Haha, I bet the correct answer is hidden in the fine print somewhere. I'm gonna go with B, just to mess with the graders.

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Nathalie

9 months ago

B) Users with admin role

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Cyndy

9 months ago

A) Users with the ftil_admin role

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Micaela

10 months ago

Woah, this is some serious ServiceNow stuff. I'm gonna go with D, just to be different, you know?

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Martina

10 months ago

Aha, I've seen this before! It's gotta be E, because the question says 'AND' not 'OR'.

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Mila

10 months ago

Hmm, this is a tricky one. I think it's either C or E, since the question mentions both Write roles and Can write criteria.

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Ronny

8 months ago

Yes, that seems to be the most logical conclusion.

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Sanda

8 months ago

So, it could be both C and E then.

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Valentin

9 months ago

I agree, but I also think it could be E, which includes users with the Write role(s) AND match the Can write user criteria.

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Mel

9 months ago

I think it's C, because it includes users with the Write role(s) OR that match the Can write user criteria.

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Bette

11 months ago

I'm not sure, but I think D could also be a possibility.

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Taryn

11 months ago

I agree with Joseph, C makes sense because it includes both options.

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Joseph

11 months ago

I think the answer is C.

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