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What record type(s) can be created from an interaction through Agent Workspace? Select 3 Answers from the below options
Suggested Answer: C, D, E
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11 comments · newest first
PH
Phung
12 months ago
I thought Emergency Changes were included too!
TI
Tijuana
12 months ago
Standard Change is also an option, right?
EL
Elke
1 year ago
Wait, can you really create a Problem from Agent Workspace?
AN
Annamaria
1 year ago
Totally agree, those are the main ones!
CH
Chantell
1 year ago
You can create Service Catalog Requests, Incidents, and Problems.
MO
Mohammad
1 year ago
I feel like Emergency Changes might be one of the answers, but I can't recall if they can be created directly from Agent Workspace.
TR
Truman
1 year ago
I remember practicing a question like this, and I think Service Catalog Requests are definitely an option.
TE
Tennie
1 year ago
I think we can create incidents and problems from Agent Workspace, but I'm not sure about the third one.
DE
Dean
1 year ago
I’m pretty confident that we can create incidents and problems, but I’m torn between Standard Change and Service Catalog Request for the last one.
RO
Rocco
1 year ago
Okay, let me think this through step-by-step. IPS is for managing software packages, not individual files. So it makes sense that it wouldn't be able to restore a specific file to its original content. I'll go with D.
VE
Vernice
1 year ago
To visualize complex incident data calculations and context data seem like the most relevant options here.