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ServiceNow CIS-ITSM Exam - Topic 6 Question 4 Discussion

An administrator notices that there are two account records in the system with the same name. A contact record with the same name is associated with each account.Which set of steps should be taken to merge these accounts using the Salesforce merge feature?
D) Merge the duplicate accounts and then merge the duplicate contacts.
A) Merge the duplicate contacts and then merge the duplicate accounts.
B) Merge the duplicate accounts and the duplicate contacts will be merged automatically.
C) Merge the duplicate accounts and check the box that optionally merges the duplicate contacts.

ServiceNow CIS-ITSM Exam - Topic 6 Question 4 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam
Question #: 4
Topic #: 6
[All CIS-ITSM Questions]

An administrator notices that there are two account records in the system with the same name. A contact record with the same name is associated with each account.

Which set of steps should be taken to merge these accounts using the Salesforce merge feature?

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Suggested Answer: D

by Tamar at May 06, 2022, 04:05 AM

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Lynelle
10 months ago
I thought you had to merge contacts manually, is that not true?
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Tish
10 months ago
Definitely A, always clean up contacts first!
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Jospeh
11 months ago
Wait, can you really merge contacts automatically?
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Dominga
11 months ago
I disagree, C seems more straightforward.
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Ronnie
11 months ago
B is the way to go! Accounts merge automatically.
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Elsa
11 months ago
I feel like I might have seen something about checking a box for merging contacts, but I can't recall if that's in option C or D.
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Salley
11 months ago
I remember practicing a question like this, and I think option B sounds right because it mentions automatic merging of contacts.
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Lettie
11 months ago
I think we should merge the accounts first, but I'm not sure if the contacts will merge automatically or if we need to do that separately.
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Georgene
11 months ago
I’m leaning towards option A, but I’m not confident. It seems like merging contacts first could be a safer approach.
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Wendell
11 months ago
I'm a bit unsure about this one. I'll need to think it through step-by-step to make sure I don't miss anything.
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Val
11 months ago
This seems like a straightforward question about laptop hardware. I'll carefully consider the options and go with the one that makes the most sense.
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Shizue
11 months ago
Okay, let me think this through. The key is understanding what a "direct referral program" means in this context. I'll eliminate the answers that don't seem to match that description.
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Ryan
12 months ago
I'm not entirely sure about this one. I'll need to eliminate the options that don't seem plausible and then make an educated guess.
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