Discuss ServiceNow CIS-ITSM Exam Topic 6 Question 4

An administrator notices that there are two account records in the system with the same name. A contact record with the same name is associated with each account.

Which set of steps should be taken to merge these accounts using the Salesforce merge feature?

AMerge the duplicate contacts and then merge the duplicate accounts.

BMerge the duplicate accounts and the duplicate contacts will be merged automatically.

CMerge the duplicate accounts and check the box that optionally merges the duplicate contacts.

DMerge the duplicate accounts and then merge the duplicate contacts.

Suggested Answer: D

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13 comments · newest first

Lynelle 12 months ago

I thought you had to merge contacts manually, is that not true?

Tish 12 months ago

Definitely A, always clean up contacts first!

Jospeh 1 year ago

Wait, can you really merge contacts automatically?

Dominga 1 year ago

I disagree, C seems more straightforward.

Ronnie 1 year ago

B is the way to go! Accounts merge automatically.

Elsa 1 year ago

I feel like I might have seen something about checking a box for merging contacts, but I can't recall if that's in option C or D.

Salley 1 year ago

I remember practicing a question like this, and I think option B sounds right because it mentions automatic merging of contacts.

Lettie 1 year ago

I think we should merge the accounts first, but I'm not sure if the contacts will merge automatically or if we need to do that separately.

Georgene 1 year ago

I’m leaning towards option A, but I’m not confident. It seems like merging contacts first could be a safer approach.

Wendell 1 year ago

I'm a bit unsure about this one. I'll need to think it through step-by-step to make sure I don't miss anything.

Val 1 year ago

This seems like a straightforward question about laptop hardware. I'll carefully consider the options and go with the one that makes the most sense.

Shizue 1 year ago

Okay, let me think this through. The key is understanding what a "direct referral program" means in this context. I'll eliminate the answers that don't seem to match that description.

Ryan 1 year ago

I'm not entirely sure about this one. I'll need to eliminate the options that don't seem plausible and then make an educated guess.

ServiceNow CIS-ITSM Exam - Topic 6 Question 4 Discussion