ServiceNow CIS-ITSM Exam - Topic 6 Question 26 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam

Question #: 26
Topic #: 6

The contextual search feature allows end users to see related knowledge articles, catalog items, resolved incidents and resolved problems to help them solve their problem before they raise an incident.

ATrue

BFalse

Show Suggested Answer

Suggested Answer: B

Related resolved & open incidents and resolved & open problems don't appear to end users. End users can only see related knowledge articles and catalog items.

by Andra at May 06, 2022, 01:19 AM

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Levi

4 months ago

Not sure if it actually helps that much though.

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Alise

4 months ago

Totally agree, it saves so much time!

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Tammara

5 months ago

Wait, really? I didn't know it did all that!

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Willetta

5 months ago

I thought it was just for articles, not incidents too.

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Jerry

5 months ago

That's definitely true!

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Matthew

5 months ago

I have a vague memory of the feature, but I can't recall if it specifically includes resolved incidents. Maybe it's False?

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Florinda

5 months ago

I feel like this question is similar to one we did in class, where we discussed how contextual search aids in problem-solving. I think it's True.

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Giuseppe

5 months ago

I'm not entirely sure, but I remember a practice question about how contextual search improves user experience. It might be True?

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Xenia

5 months ago

I think the contextual search feature is meant to help users find related articles and resolved issues, so I would lean towards True.

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Selene

5 months ago

I think the key here is to focus on the "NOT true" part of the question. That means we need to identify the option that does not accurately describe bilateral close out netting. Option D sounds like it might be the odd one out.

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Refugia

5 months ago

This is a good question to test our understanding of UDDs. I think the key is to focus on the specific statements and evaluate each one carefully based on our knowledge of how UDDs work.

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Tyisha

5 months ago

Ah, I see now. First normal form is about eliminating repeating groups, so the answer is definitely D. Good thing I brushed up on my database normalization concepts.

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Amira

6 months ago

I think I'd go with increasing information sharing between trading partners. That way, you can better anticipate and respond to changes in the market. The other options seem more reactive rather than proactive.

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