Discuss ServiceNow CIS-ITSM Exam Topic 6 Question 128

The key stakeholder for your ITSM implementation wants to have SLAs on every Task record.

What advice do you give regarding SLAs on Problem records?

ASLAs re recommended in the ITIL framework for problem management

BSLAs are be counterproductive to problem management, as the key objective is to permanently fix an error no matter how long that may take

CSLAs are available for problem management, but require custom code

DSLAs are essential to problem management, as support specialists need to quickly identify root causes

Suggested Answer: B

https://docs.servicenow.com/ja-JP/bundle/utah-it-service-management/page/product/problem-management/concept/c_ProblemManagementProcess.html

12 comments · newest first

Sharee 2 months ago

SLAs are essential! They help specialists identify root causes quickly.

Lenna 2 months ago

I disagree. SLAs can be counterproductive. Fixing errors takes time, not just speed.

Jose 3 months ago

I think SLAs are recommended in ITIL for problem management. It helps set expectations.

Ilene 3 months ago

SLAs for problems? Isn't that a bit counterproductive?

Joanna 3 months ago

Totally agree, we need SLAs to track root causes effectively.

Emerson 3 months ago

Wait, custom code for SLAs on problems? That sounds complicated!

Myrtie 3 months ago

I disagree, SLAs can slow down the process.

Luis 3 months ago

SLAs are recommended in ITIL for problem management.

Dudley 4 months ago

I vaguely remember that SLAs might require custom solutions for problems, but I'm not confident about that.

Katina 4 months ago

I feel like SLAs could help prioritize issues, but I can't recall if they are actually essential for problem management.

Lai 4 months ago

I think I saw a practice question that mentioned SLAs being counterproductive for problems since the focus is on long-term fixes.

Tiffiny 4 months ago

I remember discussing SLAs in relation to ITIL, but I'm not sure if they really fit with Problem records.

ServiceNow CIS-ITSM Exam - Topic 6 Question 128 Discussion