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ServiceNow CIS-ITSM Exam - Topic 6 Question 128 Discussion

The key stakeholder for your ITSM implementation wants to have SLAs on every Task record.What advice do you give regarding SLAs on Problem records?
B) SLAs are be counterproductive to problem management, as the key objective is to permanently fix an error no matter how long that may take
A) SLAs re recommended in the ITIL framework for problem management
C) SLAs are available for problem management, but require custom code
D) SLAs are essential to problem management, as support specialists need to quickly identify root causes

ServiceNow CIS-ITSM Exam - Topic 6 Question 128 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam
Question #: 128
Topic #: 6
[All CIS-ITSM Questions]

The key stakeholder for your ITSM implementation wants to have SLAs on every Task record.

What advice do you give regarding SLAs on Problem records?

Show Suggested Answer Hide Answer
Suggested Answer: B

https://docs.servicenow.com/ja-JP/bundle/utah-it-service-management/page/product/problem-management/concept/c_ProblemManagementProcess.html


by Viola at Jun 17, 2026, 09:06 PM

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Emerson
49 minutes ago
Wait, custom code for SLAs on problems? That sounds complicated!
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Myrtie
5 days ago
I disagree, SLAs can slow down the process.
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Luis
10 days ago
SLAs are recommended in ITIL for problem management.
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Dudley
16 days ago
I vaguely remember that SLAs might require custom solutions for problems, but I'm not confident about that.
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Katina
21 days ago
I feel like SLAs could help prioritize issues, but I can't recall if they are actually essential for problem management.
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Lai
26 days ago
I think I saw a practice question that mentioned SLAs being counterproductive for problems since the focus is on long-term fixes.
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Tiffiny
1 month ago
I remember discussing SLAs in relation to ITIL, but I'm not sure if they really fit with Problem records.
upvoted 0 times
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