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ServiceNow CIS-ITSM Exam - Topic 6 Question 112 Discussion

Problem management provides what benefits for Incident management? Choose 2 answers
B) Solutions implemented reduce future incidents and C) Published workarounds help quickly resolve incidents
A) Incident managers authorize problem investigations
D) Problem Investigations automatically triggered for multiple user incidents

ServiceNow CIS-ITSM Exam - Topic 6 Question 112 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam
Question #: 112
Topic #: 6
[All CIS-ITSM Questions]

Problem management provides what benefits for Incident management? Choose 2 answers

Show Suggested Answer Hide Answer
Suggested Answer: B, C

https://docs.servicenow.com/bundle/utah-it-service-management/page/product/problem-management/concept/c_ProblemManagementProcess.html


by Ozell at Jun 10, 2025, 03:11 AM

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Lettie
9 months ago
Problem investigations should definitely be triggered for multiple incidents.
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Moira
9 months ago
Totally agree with that!
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Naomi
9 months ago
I think incident managers have more to do than just authorize investigations.
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Taryn
9 months ago
Wait, are workarounds really that effective?
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Kris
10 months ago
Solutions implemented reduce future incidents.
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Torie
10 months ago
I practiced a question similar to this, and I think B and C were the correct choices there as well.
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Ranee
10 months ago
I feel like B is definitely one of the answers, but I’m a bit confused about the second one. C sounds plausible too.
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Lisha
10 months ago
I'm not entirely sure, but I remember something about how problem management helps with recurring issues. Maybe A and D?
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Colby
11 months ago
I think options B and C might be the right answers since solutions and workarounds are definitely linked to reducing incidents.
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Amina
11 months ago
Ah, this is a good one. I remember learning about how problem management supports incident management by authorizing investigations and automatically triggering them for multiple user incidents. I'll make sure to choose those two answers.
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Laticia
11 months ago
Okay, I think I've got this. The key benefits are that solutions implemented through problem management reduce future incidents, and published workarounds help quickly resolve current incidents. I'll select those two options.
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Detra
11 months ago
Hmm, I'm a bit unsure about this one. The options seem to cover different aspects of problem and incident management, but I'm not entirely confident which two are the correct benefits. I'll have to carefully consider each one.
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Iola
11 months ago
This looks like a straightforward question about the benefits of problem management for incident management. I'll focus on identifying the two correct answers from the options provided.
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