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ServiceNow CIS-ITSM Exam - Topic 6 Question 112 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam
Question #: 112
Topic #: 6
[All CIS-ITSM Questions]

Problem management provides what benefits for Incident management? Choose 2 answers

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Suggested Answer: B, C

https://docs.servicenow.com/bundle/utah-it-service-management/page/product/problem-management/concept/c_ProblemManagementProcess.html


by Ozell at Jun 10, 2025, 03:11 AM

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Lettie
3 months ago
Problem investigations should definitely be triggered for multiple incidents.
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Moira
3 months ago
Totally agree with that!
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Naomi
3 months ago
I think incident managers have more to do than just authorize investigations.
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Taryn
3 months ago
Wait, are workarounds really that effective?
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Kris
4 months ago
Solutions implemented reduce future incidents.
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Torie
4 months ago
I practiced a question similar to this, and I think B and C were the correct choices there as well.
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Ranee
4 months ago
I feel like B is definitely one of the answers, but I’m a bit confused about the second one. C sounds plausible too.
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Lisha
4 months ago
I'm not entirely sure, but I remember something about how problem management helps with recurring issues. Maybe A and D?
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Colby
5 months ago
I think options B and C might be the right answers since solutions and workarounds are definitely linked to reducing incidents.
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Amina
5 months ago
Ah, this is a good one. I remember learning about how problem management supports incident management by authorizing investigations and automatically triggering them for multiple user incidents. I'll make sure to choose those two answers.
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Laticia
5 months ago
Okay, I think I've got this. The key benefits are that solutions implemented through problem management reduce future incidents, and published workarounds help quickly resolve current incidents. I'll select those two options.
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Detra
5 months ago
Hmm, I'm a bit unsure about this one. The options seem to cover different aspects of problem and incident management, but I'm not entirely confident which two are the correct benefits. I'll have to carefully consider each one.
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Iola
5 months ago
This looks like a straightforward question about the benefits of problem management for incident management. I'll focus on identifying the two correct answers from the options provided.
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