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Problem management provides what benefits for Incident management? Choose 2 answers
Suggested Answer: B, C
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https://docs.servicenow.com/bundle/utah-it-service-management/page/product/problem-management/concept/c_ProblemManagementProcess.html
13 comments · newest first
LE
Lettie
10 months ago
Problem investigations should definitely be triggered for multiple incidents.
MO
Moira
10 months ago
Totally agree with that!
NA
Naomi
11 months ago
I think incident managers have more to do than just authorize investigations.
TA
Taryn
11 months ago
Wait, are workarounds really that effective?
KR
Kris
11 months ago
Solutions implemented reduce future incidents.
TO
Torie
11 months ago
I practiced a question similar to this, and I think B and C were the correct choices there as well.
RA
Ranee
12 months ago
I feel like B is definitely one of the answers, but I’m a bit confused about the second one. C sounds plausible too.
LI
Lisha
12 months ago
I'm not entirely sure, but I remember something about how problem management helps with recurring issues. Maybe A and D?
CO
Colby
1 year ago
I think options B and C might be the right answers since solutions and workarounds are definitely linked to reducing incidents.
AM
Amina
1 year ago
Ah, this is a good one. I remember learning about how problem management supports incident management by authorizing investigations and automatically triggering them for multiple user incidents. I'll make sure to choose those two answers.
LA
Laticia
1 year ago
Okay, I think I've got this. The key benefits are that solutions implemented through problem management reduce future incidents, and published workarounds help quickly resolve current incidents. I'll select those two options.
DE
Detra
1 year ago
Hmm, I'm a bit unsure about this one. The options seem to cover different aspects of problem and incident management, but I'm not entirely confident which two are the correct benefits. I'll have to carefully consider each one.
IO
Iola
1 year ago
This looks like a straightforward question about the benefits of problem management for incident management. I'll focus on identifying the two correct answers from the options provided.