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ServiceNow CIS-ITSM Exam - Topic 5 Question 8 Discussion

What is the purpose of the table "Knowledge Use"? (Choose two.)
A) It tracks how many times a knowledge article was viewed. and D) It tracks knowledge articles that have been attached to incidents.
B) It tracks how many users marked a knowledge article as helpful.
C) It tracks how many pages have links to a knowledge article.
E) It tracks how many questions and answers were submitted to a knowledge article.

ServiceNow CIS-ITSM Exam - Topic 5 Question 8 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam
Question #: 8
Topic #: 5
[All CIS-ITSM Questions]

What is the purpose of the table "Knowledge Use"? (Choose two.)

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Suggested Answer: A, D

by Alex at May 09, 2022, 11:48 PM

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Beth
10 months ago
A and D seem more relevant to me.
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Scarlet
10 months ago
I thought it was about incidents, not views.
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Mitzie
11 months ago
Wait, does it really track how many pages link to an article?
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Amie
11 months ago
Definitely A and B! Makes sense.
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Blondell
11 months ago
I think it tracks views and helpful marks.
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Lashonda
11 months ago
I thought E was about user submissions, but it seems less likely compared to A and B.
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Ludivina
11 months ago
I feel like D could also be relevant since it involves incidents, but I can't recall if that's part of the table's purpose.
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Rasheeda
11 months ago
I think the "Knowledge Use" table is about tracking views and helpfulness, but I'm not entirely sure.
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Josue
11 months ago
I remember a practice question that mentioned tracking user interactions with articles. Maybe it's A and B?
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Tesha
11 months ago
Okay, let's think this through. I'm pretty sure LINE_BREAKER and ANNOTATE_PUNCT also impact indexing performance, but I'll double-check my understanding.
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Maryann
11 months ago
Hmm, not sure I fully understand the context here. Is this about a company financing a research project? I'll need to read the question more carefully.
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Shoshana
11 months ago
Hmm, I'm not totally sure about this one. I'll have to think it through carefully. Stress cracking or erosion could also be possibilities.
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Holley
12 months ago
Hmm, I'm not too sure about this one. I'll have to think it through a bit more. Maybe I should review the material on user access controls in IBM Spectrum Control.
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