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ServiceNow CIS-ITSM Exam - Topic 5 Question 8 Discussion

Posted by Alex on May 09, 2022 at 11:48 PM

What is the purpose of the table "Knowledge Use"? (Choose two.)

Suggested Answer: A, D

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13 comments · newest first
BE
Beth 12 months ago
A and D seem more relevant to me.
SC
Scarlet 12 months ago
I thought it was about incidents, not views.
MI
Mitzie 1 year ago
Wait, does it really track how many pages link to an article?
AM
Amie 1 year ago
Definitely A and B! Makes sense.
BL
Blondell 1 year ago
I think it tracks views and helpful marks.
LA
Lashonda 1 year ago
I thought E was about user submissions, but it seems less likely compared to A and B.
LU
Ludivina 1 year ago
I feel like D could also be relevant since it involves incidents, but I can't recall if that's part of the table's purpose.
RA
Rasheeda 1 year ago
I think the "Knowledge Use" table is about tracking views and helpfulness, but I'm not entirely sure.
JO
Josue 1 year ago
I remember a practice question that mentioned tracking user interactions with articles. Maybe it's A and B?
TE
Tesha 1 year ago
Okay, let's think this through. I'm pretty sure LINE_BREAKER and ANNOTATE_PUNCT also impact indexing performance, but I'll double-check my understanding.
MA
Maryann 1 year ago
Hmm, not sure I fully understand the context here. Is this about a company financing a research project? I'll need to read the question more carefully.
SH
Shoshana 1 year ago
Hmm, I'm not totally sure about this one. I'll have to think it through carefully. Stress cracking or erosion could also be possibilities.
HO
Holley 1 year ago
Hmm, I'm not too sure about this one. I'll have to think it through a bit more. Maybe I should review the material on user access controls in IBM Spectrum Control.
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