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ServiceNow CIS-ITSM Exam - Topic 5 Question 70 Discussion

Which feature may be used to track trends related to the average resolution time by priority for Incidents compared to other customers in the sameindustry / number of users / region?
D) Performance Analytics
A) Reporting
B) Benchmarks
C) Scheduled Reports

ServiceNow CIS-ITSM Exam - Topic 5 Question 70 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam
Question #: 70
Topic #: 5
[All CIS-ITSM Questions]

Which feature may be used to track trends related to the average resolution time by priority for Incidents compared to other customers in the same

industry / number of users / region?

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Suggested Answer: D

by Carlee at May 29, 2023, 07:10 AM

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Heike
7 months ago
Totally agree, Performance Analytics gives the best insights!
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Lenna
7 months ago
Wait, can we really compare across different industries like that?
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Dannette
7 months ago
Reporting can show trends, but it’s not as detailed as Performance Analytics.
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Susy
7 months ago
Benchmarks would be more useful for comparing with other customers.
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Ozell
8 months ago
I think Performance Analytics is the way to go for tracking trends.
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Jodi
8 months ago
I’m leaning towards Scheduled Reports, but I don’t think they provide the trend analysis we need for this question.
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Sheridan
8 months ago
Benchmarks sounds familiar, but I feel like it’s more about comparing against standards rather than tracking trends over time.
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Mollie
8 months ago
I remember we practiced a question about reporting features, but I can't recall if that included industry comparisons.
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Matthew
8 months ago
I think the answer might be Performance Analytics, but I'm not entirely sure if it tracks trends specifically by priority.
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Dorethea
8 months ago
I'm not entirely familiar with the contents of the EFI System Partition, but I'll make an educated guess and select option B.
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Dorothea
8 months ago
Okay, I got this. The packet exchange shows the routers are in the process of establishing the adjacency, so the answer must be C - the adjacency is in the exstart state.
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Mira
9 months ago
Ah, I think I've got it. Executing traceroute to generate information about the labels used along the path seems like the right approach here.
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