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ServiceNow CIS-ITSM Exam - Topic 5 Question 70 Discussion

Posted by Carlee on May 29, 2023 at 07:10 AM

Which feature may be used to track trends related to the average resolution time by priority for Incidents compared to other customers in the same

industry / number of users / region?

Suggested Answer: D

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12 comments · newest first
HE
Heike 11 months ago
Totally agree, Performance Analytics gives the best insights!
LE
Lenna 11 months ago
Wait, can we really compare across different industries like that?
DA
Dannette 12 months ago
Reporting can show trends, but it’s not as detailed as Performance Analytics.
SU
Susy 12 months ago
Benchmarks would be more useful for comparing with other customers.
OZ
Ozell 1 year ago
I think Performance Analytics is the way to go for tracking trends.
JO
Jodi 1 year ago
I’m leaning towards Scheduled Reports, but I don’t think they provide the trend analysis we need for this question.
SH
Sheridan 1 year ago
Benchmarks sounds familiar, but I feel like it’s more about comparing against standards rather than tracking trends over time.
MO
Mollie 1 year ago
I remember we practiced a question about reporting features, but I can't recall if that included industry comparisons.
MA
Matthew 1 year ago
I think the answer might be Performance Analytics, but I'm not entirely sure if it tracks trends specifically by priority.
DO
Dorethea 1 year ago
I'm not entirely familiar with the contents of the EFI System Partition, but I'll make an educated guess and select option B.
DO
Dorothea 1 year ago
Okay, I got this. The packet exchange shows the routers are in the process of establishing the adjacency, so the answer must be C - the adjacency is in the exstart state.
MI
Mira 1 year ago
Ah, I think I've got it. Executing traceroute to generate information about the labels used along the path seems like the right approach here.
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