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ServiceNow CIS-ITSM Exam - Topic 5 Question 13 Discussion

Posted by Lavonda on May 05, 2022 at 10:57 PM

Which of the following users has the permission to close an incident? (Choose two.)

Suggested Answer: B, E

Users with itil roles or incident manager don't have permission to close incidents. Incidents can be closed by the user who opened them or by the itil admin.


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14 comments · newest first
YO
Youlanda 12 months ago
Not sure about this... seems like anyone could close an incident.
TA
Tamie 12 months ago
I thought Itil Users had some closing rights too?
GA
Gary 1 year ago
Wait, can an Itil Admin also do that?
MA
Malinda 1 year ago
Yeah, I agree with that!
MA
Mari 1 year ago
I'm pretty sure only the Incident Manager can close incidents.
LY
Lynda 1 year ago
I feel like the Incident caller might have some say in the process, but I don't think they can actually close an incident.
AV
Avery 1 year ago
I remember practicing a question like this, and I think both the ITIL Admin and Incident Manager can close incidents.
KA
Katina 1 year ago
I think the Incident Manager definitely has the permission to close an incident, but I'm not sure about the second option.
SH
Sheldon 1 year ago
I’m a bit confused; I thought ITIL Users had some permissions too, but I can't recall if they can close incidents.
NO
Novella 1 year ago
Okay, I've got this. I'll use the `kubectl run` command to create the Pod, and then update the resource requests using `kubectl set resources`.
KA
Kayleigh 1 year ago
Okay, I've got this. The Functional View in Cisco Transport Controller is used to visualize the fiber interconnections between the different cards and nodes in the network. That means the correct answer has to be option C.
LA
Lashaunda 1 year ago
Alright, time to put my sequence knowledge to the test. I'll need to think through the implications of dropping the sequence and how that would affect the default value for the column.
TO
Tonette 1 year ago
I'm pretty sure this is about parsing and interacting with network traffic, so I'll go with option B.
IL
Iluminada 1 year ago
Hmm, I'm a bit unsure about this one. I know OSHA has strict timelines, but I can't quite recall the exact number of days. I'll have to think it through or maybe even take a guess.
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