MENU
Your customer wants a catalog to contain two items:
1. A request with 1 approval and 2 fulfillment tasks
2. A link to a knowledge article
What type of item would you use to satisfy the requirement for the Construction request?
Suggested Answer: A
Get Premium CIS-ITSM Questions
as Interactive Web-Based Practice Test or PDF
Real Exam Format
Detailed Explanations
Instant Access
Get Your Practice Test
24 comments · newest first
TI
Tien
3 days ago
A) Catalog Item is the best choice.
AL
Alysa
8 days ago
Yeah, not suitable here.
RO
Rosio
14 days ago
D) Order Guide seems off too.
VI
Virgie
19 days ago
Not enough for this scenario.
SH
Shay
24 days ago
What about B) Content Item?
GR
Gregg
29 days ago
I agree, it meets all needs.
TI
Tien
1 month ago
A) Catalog Item is more complete.
SH
Shay
1 month ago
But it doesn't cover all tasks.
AL
Alysa
1 month ago
It creates records easily.
RO
Rosio
2 months ago
Record Producer? Why?
AL
Alysa
2 months ago
I lean towards C) Record Producer.
VI
Virgie
2 months ago
It fits the request and tasks.
TI
Tien
2 months ago
Why Catalog Item?
VI
Virgie
2 months ago
I think it's A) Catalog Item.
RO
Rosio
3 months ago
This question is tricky.
YO
Yolando
3 months ago
Not sure if that's the best choice...
FE
Fernanda
3 months ago
Totally agree, Catalog Item is the way to go!
RA
Rana
3 months ago
Wait, can you really use a Content Item for that?
SK
Skye
3 months ago
I think a Record Producer could work too.
BR
Britt
3 months ago
Definitely a Catalog Item!
OL
Olive
4 months ago
What about the Content Item? I thought it was for knowledge articles, but I'm not clear on how it relates to requests.
TY
Ty
4 months ago
I feel like this is similar to a practice question we did on service catalog items, and Catalog Item seems to fit best.
AN
Angella
4 months ago
I'm not entirely sure, but I remember something about Record Producers being used for requests. Could that work here?
QU
Quentin
4 months ago
I think the Catalog Item might be the right choice since it can handle requests with approvals and tasks.