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ServiceNow CIS-ITSM Exam - Topic 5 Question 110 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam
Question #: 110
Topic #: 5
[All CIS-ITSM Questions]

What module do you use to change the setting for the time between incident Resolution and Closure?

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Suggested Answer: C

by Corrie at Apr 08, 2025, 04:57 PM

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Blythe
4 months ago
I agree, Resolution Properties is the right one!
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Tu
4 months ago
No way, it's ITSM Properties for sure.
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Floyd
4 months ago
I thought it was Incident Properties?
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Leigha
5 months ago
Wait, are you all sure about that?
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Wilda
5 months ago
It's definitely Resolution Properties!
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Isabelle
5 months ago
I thought it was Resolution Properties, but now I'm second-guessing myself after reviewing the options.
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Gennie
5 months ago
I feel like it could also be in System Settings, but I can't recall the specifics.
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Tien
6 months ago
I remember practicing a similar question, and I think ITSM Properties was mentioned as the right choice for settings like this.
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Tesha
6 months ago
I think it might be the Incident Properties module, but I'm not entirely sure.
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Dalene
6 months ago
I think the answer is Incident Properties. That module controls all the core incident management configurations, including the resolution and closure timeline. I'm fairly confident that's the right choice here.
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Bobbye
6 months ago
I'm drawing a blank on this one. Is it in the System Settings or the ITSM Properties? I can't quite remember where that specific setting is configured. I'll have to make an educated guess.
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Paris
6 months ago
Okay, I've got this. The time between incident resolution and closure is definitely set in the Incident Properties module. That's where all the key incident management settings are located.
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Novella
7 months ago
Hmm, I'm a bit unsure about this one. I know there are different ITSM properties and settings, but I'm not sure which specific module would control the time between resolution and closure. I'll have to review my notes.
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Sheridan
7 months ago
This seems like a straightforward question about ITSM settings. I'll need to think carefully about the different modules that could control incident resolution and closure.
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Solange
1 year ago
I'm pretty sure the answer is hidden in the textbook, somewhere between the couch cushions and the cafeteria's mystery meat.
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Marg
10 months ago
D) System Settings
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Avery
10 months ago
C) Incident Properties
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Izetta
10 months ago
A) Resolution Properties
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Shawn
11 months ago
D) System Settings
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Claribel
11 months ago
C) Incident Properties
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Annelle
11 months ago
A) Resolution Properties
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Eun
1 year ago
Hmm, I see your point. Let's discuss it further.
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Selma
1 year ago
E. Incident Settings? Sounds like something a kindergartener would come up with. Come on, people, let's get serious here.
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Lashon
1 year ago
D. System Settings? What is this, amateur hour? C is clearly the way to go.
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Aron
1 year ago
I disagree, I believe it is A) Resolution Properties.
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Eun
1 year ago
I think the answer is C) Incident Properties.
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Teddy
1 year ago
I always get these time-related settings mixed up. Glad someone else figured it out!
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Arthur
11 months ago
No problem! It can be confusing, but once you know where to find it, it's easy to adjust.
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Twana
11 months ago
Oh, I see. Thanks for clarifying that! I'll remember that for next time.
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Sharen
11 months ago
It's actually ITSM Properties where you can change the setting for the time between incident Resolution and Closure.
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Luz
11 months ago
I always get these time-related settings mixed up. Glad someone else figured it out!
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Sylvie
12 months ago
D) System Settings
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Gussie
12 months ago
C) Incident Properties
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Kimberely
1 year ago
B) ITSM Properties
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Carmen
1 year ago
I always get these time-related settings mixed up. Glad someone else figured it out!
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Mabelle
1 year ago
Option C is the correct answer. Incident Properties is where you can change the time between incident Resolution and Closure.
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