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ServiceNow Exam CIS-ITSM Topic 4 Question 96 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam
Question #: 96
Topic #: 4
[All CIS-ITSM Questions]

As of Quebec. Problem task records will move automatically from one state, to another state, provided the required fields are filled. What are those states?

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Suggested Answer: A, D

by Mari at Sep 08, 2024, 09:02 AM

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Benedict
3 days ago
Hmm, this question seems straightforward. I think the correct answer is B) Assess to Work in Progress. Seems logical that the problem task records would move from the 'Assess' state to the 'Work in Progress' state.
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Yvonne
5 days ago
That makes sense. So the records move automatically based on the progress of the task.
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Alexia
5 days ago
I believe it's C) Draft to Assess and E) New to Assess as well.
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Yvonne
14 days ago
I think the states are A) Work in Progress to Closed and B) Assess to Work in Progress.
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