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When using the baseline business rule, Populate Assignment Group based on CI/SO, what behavior would you expect on an Incident form? (Choose two.)
Suggested Answer: B, D
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34 comments · newest first
FE
Felicidad
11 months ago
Not sure about that, I thought it was just A and C.
LE
Leontine
11 months ago
Definitely A and B, no doubt about it!
SH
Shelba
11 months ago
Wait, does D really happen? Sounds odd.
LO
Lonna
12 months ago
I think C is also a valid option.
LA
Lawrence
12 months ago
A and B are correct!
CO
Cordelia
1 year ago
I think option D sounds familiar, like if there's no Support group, it pulls from the Service Offering. I remember that being a key point in our study sessions.
PA
Paz
1 year ago
I recall something about the baseline rule prioritizing the Support group over the Owner group, but I'm not 100% sure. It feels like a tricky one.
AM
Amber
1 year ago
I'm a bit unsure about the Owner group part. Did we cover what happens if there's no Owner group? I feel like it might default to the Service Offering.
SA
Sabina
1 year ago
I think if the CI has a Support group, it should definitely write that to the Assignment group, right? That's what I remember from the practice questions.
KA
Kati
1 year ago
I feel pretty confident about this one. I think the correct answers are B and C - if the CI has a Support group, use that, and if it has an Owner group, use that.
HI
Hillary
1 year ago
Based on my understanding, the key is to look at the presence or absence of the CI's Support group. If it has one, that should be used. If not, then the Support group from the Service Offering should be used.
CU
Curt
1 year ago
I'm a bit confused by the wording of the options. I'll need to re-read them a few times to make sure I understand the nuances.
MA
Marshall
1 year ago
Okay, let's see. The question is asking about the behavior when using the "Populate Assignment Group based on CI/SO" baseline business rule. I think I need to consider the different possibilities for the CI's Support group and Owner group.
LU
Lura
1 year ago
Hmm, this seems like a tricky one. I'll need to think through the different scenarios carefully to figure out the expected behavior.
MA
Magnolia
1 year ago
Hmm, this seems like a tricky one. I'll need to think through the key design requirements carefully.
MA
Maybelle
2 years ago
I don't know, I'm a little confused about the 'Support group from the Service Offering' thing in A and D. Seems like that might be relevant too, but I guess B and C are the safest bet.
RO
Rosina
2 years ago
C) If selected CI has an Owner group, write that group to the Assignment group field
CO
Corrina
2 years ago
I'm not sure about the 'Support group from the Service Offering' either, but B and C seem like the safest options.
ME
Melissa
2 years ago
B) If selected CI has a Support group, write that group to the Assignment group field
VA
Vallie
2 years ago
A) If selected CI does not have an Owner group, write the Support group from the Service Offering to the Assignment group field
NE
Nenita
2 years ago
Haha, I bet the person who wrote this question was trying to trip us up with those other options. But I'm with you guys, B and C are the way to go.
PE
Pearlie
2 years ago
I agree with Veronika. The question is specifically asking about the behavior when using the baseline business rule, Populate Assignment Group based on CI/SO, so B and C make the most sense.
MA
Margery
2 years ago
Yes, I agree. Those options align with the baseline business rule.
RY
Ryan
2 years ago
I think B and C are the correct options.
GU
Gussie
2 years ago
B) If selected CI has a Support group, write that group to the Assignment group field
JE
Jeannetta
2 years ago
A) If selected CI does not have an Owner group, write the Support group from the Service Offering to the Assignment group field
PA
Page
2 years ago
I think D is also a valid option because it covers the scenario where the selected CI does not have a Support group.
TI
Titus
2 years ago
I'm not sure, but I think C could also be a possible answer.
EL
Ellsworth
2 years ago
I agree with Emilio, A and B make sense because it follows the baseline business rule.
VE
Veronika
2 years ago
I think options B and C are the correct answers. If the selected CI has a Support group or an Owner group, those should be written to the Assignment group field.
CO
Corrina
2 years ago
It's important to ensure that the Assignment group is accurately filled based on the CI/SO relationship.
KA
Katie
2 years ago
Yes, if the CI has a Support group or an Owner group, it makes sense to populate the Assignment group with that information.
SH
Shanda
2 years ago
I agree, options B and C seem to be the most logical choices.
EM
Emilio
2 years ago
I think the answer is A and B.