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ServiceNow CIS-ITSM Exam - Topic 4 Question 65 Discussion

Posted by Raymon on Feb 04, 2023 at 02:17 PM

When using Inbound Email Actions, what happens if an email is received which has no watermark or reference number?

Suggested Answer: C

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33 comments · newest first
TY
Tyra 12 months ago
I’m not sure about that, seems too lenient.
GI
Gilma 12 months ago
Definitely option A, that's how it works!
TH
Theresia 1 year ago
Wait, really? No watermark means it still gets processed?
GA
Gabriele 1 year ago
I thought it would be rejected, but guess not!
NO
Noel 1 year ago
A new interaction is created from the message.
AN
Annabelle 1 year ago
I have a vague memory that it could create a new case, but I can't recall the specifics. Maybe it's option D?
VI
Vincent 1 year ago
I practiced a similar question, and I feel like it might create a new incident instead. Wasn't that option C?
JO
Joni 1 year ago
I remember something about emails being rejected if they lack proper identifiers. Could it be option B?
DO
Domonique 1 year ago
I think if there's no watermark or reference number, it might create a new interaction, but I'm not entirely sure.
LA
Lashanda 1 year ago
Okay, let me think this through. The modeler has set all the shown values as inputs, so the issue must be with how the model is set up. I'll need to consider each answer choice carefully.
ER
Erick 1 year ago
I'm not completely sure, but I remember something about "corpus delicti" relating to proving that a crime occurred, not just the initial case strength.
BE
Beckie 1 year ago
The second option looks solid - a quick second opinion process could prevent major legal disputes before they escalate.
AN
Annmarie 1 year ago
Okay, this looks straightforward. I just need to find the difference between the estimated height and the true height, which is the absolute error.
FL
Fletcher 1 year ago
This looks like a straightforward question on core banking services. I'll go through the options carefully and eliminate the ones that are core services.
DE
Delmy 1 year ago
I was hoping for a trick question, but D is definitely the way to go. Ain't nobody got time for unidentified emails messing up the workflow!
JA
Jackie 1 year ago
D all the way, baby! Don't want any of those pesky 'no watermark' emails causing a ruckus in the system. Reject and move on, that's my motto.
VE
Veronique 1 year ago
↳ replying to Jackie
I prefer option B, creating a new incident from the message could be more efficient in handling those emails without watermarks.
MA
Malcolm 1 year ago
↳ replying to Jackie
I think option A could also be a good choice, creating a new case from the message could help track those emails without reference numbers.
YO
Yolande 1 year ago
↳ replying to Jackie
I agree, option D seems like the best way to handle those emails without reference numbers.
LY
Lynelle 2 years ago
Hmm, I was leaning towards C, but D makes the most sense. Gotta keep that security tight, you know? Can't have random emails slipping through the cracks.
SO
Sonia 1 year ago
↳ replying to Lynelle
Definitely, better to be safe than sorry. D is the most secure option.
GO
Goldie 1 year ago
↳ replying to Lynelle
Yeah, we can't risk any unauthorized emails getting through. D is the way to go.
TI
Tiffiny 1 year ago
↳ replying to Lynelle
I agree, D seems like the safest choice to handle emails without a watermark.
SH
Sherell 1 year ago
↳ replying to Lynelle
I think D is the correct option. It's important to maintain security.
DE
Dean 1 year ago
↳ replying to Lynelle
Definitely, better safe than sorry when it comes to email security.
GL
Glendora 1 year ago
↳ replying to Lynelle
Yeah, we can't risk any unauthorized emails causing issues.
MA
Mabel 1 year ago
↳ replying to Lynelle
Agreed, D seems like the safest choice to maintain security.
EL
Eloisa 1 year ago
↳ replying to Lynelle
I think D is the correct option. We need to make sure only authorized emails get through.
CA
Carey 2 years ago
Option A sounds tempting, but I think D is the right choice here. Don't want to risk creating a new case or incident without proper identification.
RO
Rolland 2 years ago
I'm pretty sure the correct answer is D. Rejecting the email and sending an auto-reply is the safest way to handle an email with no watermark or reference number.
AN
An 2 years ago
I think a new interaction is created from the message because it allows for more flexibility in handling the email.
AN
Angelica 2 years ago
I disagree, I believe a new incident is created from the message instead.
MI
Miesha 2 years ago
I think if there's no watermark or reference number, a new case is created from the message.
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