ServiceNow Exam CIS-ITSM Topic 4 Question 65 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam

Question #: 65
Topic #: 4

[All CIS-ITSM Questions]

When using Inbound Email Actions, what happens if an email is received which has no watermark or reference number?

ANew interaction is created from the message

BEmail is rejected and auto-reply sent to sender

CNew incident created from the message

DNew case is created from the message

Show Suggested Answer

Suggested Answer: C

by Raymon at Feb 04, 2023, 02:17 PM

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6 days ago

I think a new interaction is created from the message because it allows for more flexibility in handling the email.

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7 days ago

I disagree, I believe a new incident is created from the message instead.

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12 days ago

I think if there's no watermark or reference number, a new case is created from the message.

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