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ServiceNow CIS-ITSM Exam - Topic 4 Question 47 Discussion

Which plugin should be activated to enable Article Versioning in Knowledge Management?
C) Knowledge Management Advanced Installer
A) Knowledge Management Advanced Features
B) Knowledge Management Versioning
D) None of the listed answers

ServiceNow CIS-ITSM Exam - Topic 4 Question 47 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam
Question #: 47
Topic #: 4
[All CIS-ITSM Questions]

Which plugin should be activated to enable Article Versioning in Knowledge Management?

Show Suggested Answer Hide Answer
Suggested Answer: C

The Knowledge Management Advanced Installer is available to be enabled by system administrators. It is available since Jakarta release.


by Kiley at May 04, 2022, 07:03 AM

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Diane
10 months ago
None of these sound right to me. Are we sure about this?
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Mila
10 months ago
100% agree with B! That's the one!
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Judy
11 months ago
Wait, are you sure? I thought versioning was part of the advanced features.
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Christoper
11 months ago
I thought it was A, but B makes more sense.
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Elvis
11 months ago
It's definitely B, Knowledge Management Versioning.
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Roy
11 months ago
I’m leaning towards option B, but I could be mixing it up with another topic we covered. It’s hard to keep track!
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Serina
11 months ago
I feel like I saw a similar question in our practice tests, and it was definitely about activating a specific plugin. Maybe it's the Advanced Features one?
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Zona
11 months ago
I think it's the Knowledge Management Versioning plugin, but I'm not entirely sure. I remember something about versioning being a specific feature.
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Theola
11 months ago
I’m confused. I thought versioning was part of the Advanced Installer, but that doesn’t sound right now.
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Audrie
11 months ago
Hmm, I'm a bit unsure about this one. The diagram doesn't seem to clearly indicate the router levels, so I'll need to think through the options carefully to figure out the right answer.
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Rene
11 months ago
I'm leaning towards option A. The question asks what defines service quality, and that answer talks about a series of assessable activities between the provider and customer, which feels like the right direction.
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Jeanice
11 months ago
I'm leaning towards D because reliance on management's representations can be inherently understood without direct communication.
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Shannan
12 months ago
Hmm, I'm a bit unsure about this one. Should we be including technical details to support the IT issues, or is that not necessary? I'm torn between options B and C.
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