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What is the Business Rule that triggers automatic group assignment on Incident, Problem or Change requests?
Suggested Answer: C
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A change task is a piece of work related to the change request. For example, there can be tasks to plan the change, implement the change, and test, and review the work.
7 comments · newest first
ED
Edison
1 day ago
Wait, is it really A? I always thought it was C.
LO
Lonny
7 days ago
I thought it was B) Automatic Assignment for ITSM?
TA
Tayna
12 days ago
It's definitely A) USM Assignment Lookup Rule.
CL
Clorinda
17 days ago
I thought D) Auto-populate ITSM Assignment Groups was the right one, but now I'm second-guessing myself after reviewing the materials.
KI
Kirk
22 days ago
I'm a bit confused. I feel like C) Populate Assignment Group based on Cl/SO sounds familiar, but I can't recall the specifics.
YO
Yolande
27 days ago
I remember practicing a similar question, and I think it was about automatic assignment for ITSM. Could it be B)?
LE
Letha
1 month ago
I think the answer might be A) USM Assignment Lookup Rule, but I'm not entirely sure. We covered a lot of rules in class.