ServiceNow CIS-ITSM Exam - Topic 4 Question 123 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam

Question #: 123
Topic #: 4

[All CIS-ITSM Questions]

Where are the timeframe conditions for sending an SLA breach warning notification defined?

ASLA definition record

BDefault SLA flow

CSLA Properties application

DSLA trigger conditions

Show Suggested Answer

Suggested Answer: B

by Cyril at Apr 04, 2026, 04:48 PM

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Tyisha

2 months ago

I agree with Jessie, but I lean towards B) Default SLA flow. It's more straightforward.

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Charlene

2 months ago

I feel like it's C) SLA Properties application. More detailed there.

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Yuki

2 months ago

I think it's A) SLA definition record. Seems logical.

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Jin

2 months ago

Yeah, I agree with Emerson on this one!

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Maurine

2 months ago

Wait, are you sure? I thought it was in the trigger conditions.

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Florencia

3 months ago

Definitely the Default SLA flow.

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Pamella

4 months ago

I thought it was in the SLA Properties application.

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Emerson

4 months ago

It's in the SLA definition record!

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Chuck

5 months ago

I thought the SLA trigger conditions were related to notifications, but I can't remember if they cover the timeframe details.

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Lindsay

5 months ago

I feel like the default SLA flow might have something to do with it, but I need to double-check my notes.

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Deeanna

5 months ago

I remember practicing a question about SLA properties, but I can't recall if it mentioned timeframe conditions specifically.

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Kanisha

6 months ago

I think the timeframe conditions are in the SLA definition record, but I'm not entirely sure.

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