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Where are the timeframe conditions for sending an SLA breach warning notification defined?
Suggested Answer: B
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12 comments · newest first
TY
Tyisha
3 months ago
I agree with Jessie, but I lean towards B) Default SLA flow. It's more straightforward.
CH
Charlene
3 months ago
I feel like it's C) SLA Properties application. More detailed there.
YU
Yuki
4 months ago
I think it's A) SLA definition record. Seems logical.
JI
Jin
4 months ago
Yeah, I agree with Emerson on this one!
MA
Maurine
4 months ago
Wait, are you sure? I thought it was in the trigger conditions.
FL
Florencia
4 months ago
Definitely the Default SLA flow.
PA
Pamella
6 months ago
I thought it was in the SLA Properties application.
EM
Emerson
6 months ago
It's in the SLA definition record!
CH
Chuck
7 months ago
I thought the SLA trigger conditions were related to notifications, but I can't remember if they cover the timeframe details.
LI
Lindsay
7 months ago
I feel like the default SLA flow might have something to do with it, but I need to double-check my notes.
DE
Deeanna
7 months ago
I remember practicing a question about SLA properties, but I can't recall if it mentioned timeframe conditions specifically.
KA
Kanisha
7 months ago
I think the timeframe conditions are in the SLA definition record, but I'm not entirely sure.