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ServiceNow CIS-ITSM Exam - Topic 2 Question 41 Discussion

Posted by Tiffiny on May 08, 2022 at 12:32 PM

How to change the logic of calculating incident priority?

Suggested Answer: A

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13 comments · newest first
MI
Minna 12 months ago
D seems a bit off, isn't that for data validation?
DE
Delisa 12 months ago
Totally agree with A, it's straightforward.
SH
Shelton 1 year ago
Wait, can you really modify the UI Policy like that?
MA
Marla 1 year ago
I think C is more effective for custom logic.
DE
Desiree 1 year ago
A is the way to go for priority changes.
MO
Monroe 1 year ago
I vaguely remember something about Data Policies affecting priority, but I’m not confident if 'Update Priority' is the correct one to modify.
MA
Marget 1 year ago
I feel like the script include Calculate Priority could be the key to changing the logic, but I need to double-check my notes on that.
TE
Terrilyn 1 year ago
I think modifying the records in the Priority Lookup Rules table might be the right approach, but I'm not entirely sure.
BE
Bernardo 1 year ago
I remember practicing a similar question about UI Policies, but I can't recall if 'Update Priority' is the one we need to modify here.
TE
Tennie 1 year ago
This looks like a straightforward question about custom post-Order processing. I think I can handle this one.
KE
Keith 1 year ago
Hmm, I'm a little unsure about this one. I know deliverables are important, but I'm not totally clear on the specific processes involved. I'll have to think this through carefully.
JO
Johnna 1 year ago
Okay, let me re-read the question and the options. I think I know the answer, but I want to double-check my understanding.
TI
Tijuana 1 year ago
I remember studying that partial capitation usually includes more than just primary care, but I'm not completely sure what services it covers.
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