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ServiceNow CIS-ITSM Exam - Topic 2 Question 41 Discussion

How to change the logic of calculating incident priority?
A) Modifying the records in the Priority Lookup Rules table
B) Modify the UI Policy 'Update Priority'
C) Modifying the script include Calculate Priority
D) Modify the Data Policy 'Update Priority'

ServiceNow CIS-ITSM Exam - Topic 2 Question 41 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam
Question #: 41
Topic #: 2
[All CIS-ITSM Questions]

How to change the logic of calculating incident priority?

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Suggested Answer: A

by Tiffiny at May 08, 2022, 12:32 PM

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Minna
9 months ago
D seems a bit off, isn't that for data validation?
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Delisa
9 months ago
Totally agree with A, it's straightforward.
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Shelton
9 months ago
Wait, can you really modify the UI Policy like that?
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Marla
9 months ago
I think C is more effective for custom logic.
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Desiree
9 months ago
A is the way to go for priority changes.
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Monroe
10 months ago
I vaguely remember something about Data Policies affecting priority, but I’m not confident if 'Update Priority' is the correct one to modify.
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Marget
10 months ago
I feel like the script include Calculate Priority could be the key to changing the logic, but I need to double-check my notes on that.
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Terrilyn
10 months ago
I think modifying the records in the Priority Lookup Rules table might be the right approach, but I'm not entirely sure.
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Bernardo
10 months ago
I remember practicing a similar question about UI Policies, but I can't recall if 'Update Priority' is the one we need to modify here.
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Tennie
10 months ago
This looks like a straightforward question about custom post-Order processing. I think I can handle this one.
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Keith
10 months ago
Hmm, I'm a little unsure about this one. I know deliverables are important, but I'm not totally clear on the specific processes involved. I'll have to think this through carefully.
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Johnna
10 months ago
Okay, let me re-read the question and the options. I think I know the answer, but I want to double-check my understanding.
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Tijuana
10 months ago
I remember studying that partial capitation usually includes more than just primary care, but I'm not completely sure what services it covers.
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