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ServiceNow CIS-ITSM Exam - Topic 2 Question 14 Discussion

Posted by Mireya on May 10, 2022 at 01:10 AM

Which of the following is NOT a feature provided by Knowledge Management OOTB?

Suggested Answer: C

Social Q&A feature is available, but this is not related to social networking platforms. It is allowing to ask questions by the audience of the knowledge articles.


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13 comments · newest first
ST
Stephane 12 months ago
Not sure about that, I thought all those features were standard.
TR
Trina 12 months ago
Totally agree, C is the right answer!
GE
Genevive 1 year ago
Wait, you can’t import from Microsoft Word? That’s surprising!
MA
Margarett 1 year ago
I think integration with social networking platforms is not included.
SU
Susy 1 year ago
Article versioning is definitely a feature.
KA
Kate 1 year ago
Subscribing to articles sounds familiar, but I’m leaning towards that being a standard feature. I might need to double-check my notes.
DO
Dottie 1 year ago
I feel like I've seen a question about article versioning before, and it was definitely a feature.
MI
Micheal 1 year ago
I think I remember that Knowledge Management has a lot of features, but I'm not sure if importing from Word is standard.
YE
Yesenia 1 year ago
Integration with social networking platforms seems like it could be a feature, but I can't recall if it's part of the OOTB offerings.
NI
Nida 1 year ago
I've got a few ideas, but I want to double-check the details before selecting my answers.
JO
Jolene 1 year ago
Okay, let's think this through. The question is asking us to select 3 functions that the tool has, so I'll need to carefully read each option and decide which 3 make the most sense.
NE
Nell 1 year ago
I'm unsure... "denial of service" seems unrelated, but I can't quite remember how the other options fit either.
LA
Lavonna 1 year ago
I remember we discussed the importance of urgency in communication, but I'm not sure if SMS is the best choice for detailed proposals.
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