ServiceNow Exam CIS-ITSM Topic 2 Question 116 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam

Question #: 116
Topic #: 2

[All CIS-ITSM Questions]

What are two effective measures of performance for the Problem Management process?

Choose 2 answers

ANumber of Problem that have Breached SLAs

BAverage Problem Resolution Time

CPercentage of Problem Resolution within SLA by Category

DProblems older than 30 days by Priority and State

Show Suggested Answer

Suggested Answer: B, D

by Maryln at Aug 13, 2025, 08:16 AM

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