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ServiceNow Exam CIS-ITSM Topic 1 Question 92 Discussion

Actual exam question for ServiceNow's CIS-ITSM exam
Question #: 92
Topic #: 1
[All CIS-ITSM Questions]

Why don't Problem records automatically move from Resolved to Closed after the fix is implemented.

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Suggested Answer: E

by Alex at Jul 10, 2024, 09:28 PM

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Avery
3 months ago
Ha! I was totally lost on this one. Glad the correct answer is C, makes sense to double-check before closing the problem.
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Benton
2 months ago
D) There is no Closed state. Problem records are moved to Completed
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Jaime
2 months ago
C) It is good practice to monitor fixes implemented, to ensure the underlying issues are resolved, before closing a problem record
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Julio
2 months ago
B) There is a scheduled job that automatically moves Resolved problems to Closed after 7 days
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Virgina
2 months ago
A) It is designed to follow the ITIL4 standard
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Mireya
3 months ago
This is a tricky one. I was torn between A and C, but C makes more sense. We need to validate the fix before closing the problem.
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Sanda
3 months ago
Ah, I was going with option B, but I guess that's not the case. Monitoring the fixes is a good practice to make sure the problem is really closed.
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Dean
3 months ago
I think option C is the correct answer. It's important to monitor the fix implementation to ensure the underlying issue is truly resolved before closing the problem record.
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Alline
2 months ago
Option A makes sense, following ITIL4 standards ensures consistency in handling problem records.
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Chauncey
2 months ago
I think option B is more efficient, with the scheduled job automatically moving records after 7 days.
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Arlyne
2 months ago
I agree, monitoring the fix is crucial to prevent recurring issues.
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Dominga
4 months ago
But isn't it also because there is a scheduled job that automatically moves Resolved problems to Closed after 7 days?
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Glendora
4 months ago
I agree with Ailene. It's important to ensure the underlying issues are truly resolved before closing a problem record.
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Ailene
4 months ago
I think the reason why Problem records don't automatically move from Resolved to Closed is because it is good practice to monitor fixes implemented.
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